Industry：Travel
Job Title：Bilingual Japanese/English Travel Advisor
Working Hours: Monday through Friday, 9:00 AM to 5:30 PM Pacific Time
Location: Remote within the United States
Candidates located in the Central, Mountain, or Pacific Time Zones are preferred.
Salary: $20.00–$30.00 per hour(DOE) + Bonus
Job Summary
A travel management company is seeking an experienced bilingual Japanese/English Travel Advisor to support primarily corporate clients, including many Japanese-affiliated companies.
The Travel Advisor will be responsible for arranging domestic and international business travel, including air, hotel, and rental car reservations. This position requires a strong understanding of travel reservation systems, fare rules, preferred vendors, and commission structures. The successful candidate will provide high-quality customer service while identifying travel options that meet clients’ needs and support company revenue goals.
As this is a fully remote position, the ideal candidate must have prior travel industry experience, strong GDS skills, and the ability to work independently with limited supervision.
Key Responsibilities
- Arrange domestic and international air travel, hotel accommodations, and rental car reservations for corporate and individual clients.
- Support primarily corporate travel accounts, including Japanese-affiliated business clients.
- Communicate with clients in both Japanese and English by phone and email.
- Research and recommend appropriate travel options based on client preferences, company travel policies, schedules, and budgets.
- Create, modify, cancel, and manage travel reservations using a Global Distribution System.
- Review airfares, fare rules, ticketing requirements, penalties, and travel restrictions.
- Process ticket exchanges, reissues, refunds, and itinerary changes as needed.
- Provide timely assistance with schedule changes, cancellations, delays, and other travel-related issues.
- Maintain a strong understanding of preferred airlines, hotels, rental car companies, commission structures, and vendor programs.
- Maximize company revenue while providing accurate, responsive, and professional customer service.
- Maintain detailed and accurate client profiles, reservation records, and travel documentation.
- Coordinate with internal team members, vendors, and travel partners to resolve customer requests and issues.
- Manage multiple reservations and client requests in a consistently busy, year-round work environment.
- Perform duties independently while reporting to the Senior Manager.
Qualifications
- Previous professional experience in the travel industry is required.
- Hands-on experience using a GDS is required.
- Business-level proficiency in both Japanese and English is required.
- Strong customer service and problem-solving skills.
- Excellent verbal and written communication skills in both Japanese and English.
- Ability to work independently and remain productive in a fully remote environment.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Experience supporting Japanese corporate clients.
- Experience working for a travel agency or travel management company.
- Experience handling complex domestic and international business travel itineraries.
- Familiarity with preferred vendor programs and travel-industry commission structures.
- Candidates located in the Central, Mountain, or Pacific Time Zones are preferred.
- Ability to attend initial in-person training in Torrance, California.
