Job Title : sales operations
Salary : $52k-$55K(DOE), non-exempt
Work Hours: 8:30-17:30 – 1h Lunch Break
Location : San Jose, CA Onsite
Position Summary
We are seeking a detail-oriented and proactive Sales Operations & Customer Support Coordinator to support order management, logistics coordination, and OEM customer account operations. This position will serve as a key liaison among customers, internal departments, and manufacturing sites in Japan to ensure smooth order fulfillment, on-time delivery, and efficient supply chain operations.
Key Responsibilities
1. Sales Administration & Order Management
- Create and manage Sales Orders (SO) and Purchase Orders (PO)
- Process sales transactions and issue customer invoices
- Review and process customer POs through customer systems and portals, including PO acknowledgment
- Maintain accurate order and customer records in ERP/customer systems
2. Delivery & Demand Planning Coordination
- Coordinate delivery schedules with factories, primarily in Japan
- Adjust shipment schedules based on customer required dates (Need Date)
- Support forecast-based purchasing and inventory planning
- Monitor order status and proactively communicate schedule changes
3. Shipping & Logistics Operations
- Arrange domestic and international shipments
- Track inbound/outbound shipments and manage logistics activities, including import/export coordination
- Prepare shipping documentation and coordinate with headquarters in Japan
- Work closely with freight forwarders and logistics providers to ensure timely delivery
4. OEM Customer Account Support
- Support management of OEM customer accounts, especially key accounts
- Monitor customer portals for demand forecasts and PO management
- Coordinate customer requests related to shipments, delivery schedules, and invoicing
- Maintain strong customer communication and ensure high service levels
5. Cross-Functional Coordination
- Act as a liaison between Japanese factories and overseas customers regarding procurement, delivery schedules, and shipping matters
- Coordinate with internal departments such as Sales, Accounting, and Logistics
- Support smooth communication and issue resolution among all stakeholders
Qualifications
- Experience in sales operations, order management, customer service, or supply chain coordination
- Knowledge of logistics, shipping, and import/export processes preferred
- Strong organizational and multitasking skills with attention to detail
- Excellent communication and coordination abilities
- Proficiency in Microsoft Office and ERP systems
- Japanese language skills is a must.
