Location: Adairsville, GA (Frequent Travel Required)
Overview
We are seeking a motivated Field Service Staff to support field service operations for diesel generators and related equipment. This role provides hands‑on technical assistance, customer support, and coordination across internal teams. The ideal candidate demonstrates a strong customer‑first mindset, willingness to learn, and ability to work in field environments.
Key Responsibilities
Assist with field service, repair, and maintenance of diesel generators (and compressors as applicable)
Provide technical support to customers via phone and email, including troubleshooting and warranty assistance
Support QA/QC, Production, Parts, Procurement, and Customer Support teams
Assist with parts identification, preparation, and service setup
Track service cases and perform administrative tasks using standard computer tools
Research technical issues using internal and external resources
Support warehouse and inventory control activities
Participate in training, continuing education, and industry events
Communicate professionally with customers, vendors, and internal teams
Perform additional duties as assigned
Qualifications & Skills
Willingness to travel frequently and work in field environments
Basic reading, writing, and math skills required
Ability to safely perform physical tasks, including lifting up to 25 lbs
Work Environment
Frequent exposure to mechanical parts, noise, and industrial environments
