Inside Sales Representative

Location: Pasadena, CA | 100% On-site

Industry: Manufacturing / Building Products

Employment Type: Full-time, Non-exempt

Work Hours: 8:30 AM – 5:30 PM

Salary: $45,000 – 75,000/year (DOE)

Languages: Japanese language skills are a plus

Position Summary

Our client is seeking an Inside Sales Representative to support current sales operations while developing into a more business development-focused sales role.

Initially, this position will focus on learning the company’s products, customers, quoting process, and order processing procedures. Over time, the role will take on more responsibility for B2B sales, new customer development, and commercial market expansion.

This is a great opportunity for someone with inside sales, sales support, or sales coordination experience who wants to grow into a full sales role.

Key Responsibilities

Sales & Order Management

• Prepare quotes and process customer orders using an ERP system
• Handle order entry, purchase orders, invoices, and related documentation
• Respond to customer inquiries regarding products, pricing, inventory, and order status
• Coordinate with customers and vendors regarding delivery schedules and product specifications
• Calculate freight, product volume, weight, and other shipping requirements
• Follow up on quotes, orders, and customer requests

Sales & Business Development

• Support existing customer accounts and identify new sales opportunities
• Research and develop prospective B2B customers using existing customer lists, data, and other tools
• Assist with expanding sales into commercial markets
• Build relationships with architects, engineers, developers, and other business customers
• Gradually take on outside sales activities, including customer visits, trade shows, and industry events
• Participate in product presentations and Lunch & Learn events as the role develops

Data & Sales Analysis

• Use Excel to organize and analyze customer and sales data
• Track sales activity and identify potential business opportunities
• Support improvements to sales processes and internal workflows

Qualifications

• 1+ year of experience in inside sales, sales support, sales coordination, customer service, or a related role
• Strong English communication skills, both written and verbal
• Interest in developing a career in B2B sales and business development
• Strong Excel skills and comfort working with data
• Basic math skills and ability to calculate product dimensions, volume, weight, and freight
• Strong communication and customer service skills
• Detail-oriented, organized, and able to manage multiple priorities
• Self-motivated and comfortable learning new processes and sales approaches
• Experience in manufacturing, retail, building products, or a related industry is a plus
• Experience with ERP or CRM systems is a plus
• Japanese language skills are a plus

Career Growth

This position is designed to develop from an inside sales and order management role into a full B2B sales position. As the employee gains product and industry knowledge, the focus will gradually shift toward new business development, commercial accounts, and outside sales opportunities.

Future earning potential may increase as the role transitions into a full sales position.

Benefits

• Medical insurance – employee coverage 100% paid by the company
• Retirement program