Customer Service Coordinator II

Customer Service Coordinator II

Job ID: 061589

Location: Elk Grove Village, IL

Compensation: $50k~$65k/yr DOE

Hours: 8:30~5:00

Employment Type: Full-time (4 days/wk onsite must)

Company Overview

A global logistics organization providing air and ocean freight forwarding and international supply chain services.

Position Summary

The Customer Service Coordinator II manages air and ocean import or export shipments, ensuring accurate processing, timely delivery, and high-quality customer service. This role supports assigned customer accounts within a high-volume international logistics environment.

Key Responsibilities

• Serve as primary point of contact for assigned customer accounts
• Manage air and ocean import or export shipments from booking through delivery
• Provide proactive shipment status updates and communicate delays or exceptions
• Coordinate with overseas offices, agents, customers, and domestic vendors
• Prepare quotes, obtain vendor rates, and support sales activities as needed
• Ensure account-specific SOPs are maintained, followed, and audited
• Prepare daily, weekly, and monthly operational reports
• Troubleshoot service issues, resolve discrepancies, and manage escalations
• Review exception reports and implement corrective actions
• Provide backup support within assigned department
• Perform other duties as assigned

Qualifications

Required:

• High School Diploma or GED
• 3–5 years of experience in air and ocean import or export operations
• Working knowledge of import/export regulations and domestic transportation
• Strong customer service experience with internal and external stakeholders
• Ability to work independently with minimal supervision
• Strong time management, organization, and prioritization skills
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Strong written and verbal communication skills

Preferred:

• Japanese and English language proficiency (expert level) if assigned to Japanese accounts

Other Details

• Non-exempt position
• Role is based in high-volume international logistics operations

※ This job description is intended to provide a general overview of the position and its responsibilities. It is not a comprehensive list of all duties, responsibilities, or qualifications that may be required. Duties may evolve or change based on business needs. ※

To apply, please email your resume to dpentony@pasona.com and include the Job title and Number.