Operation / Customer support – Japanese Bilingual

Atlanta, GA (Hybrid)

Full-time | $24–$26/hour (DOE)

Entry Level | Permanent

Work Schedule: Monday–Friday, 8:30 AM – 5:30 PM (1-hour lunch break)

Benefits: Health insurance (medical, dental, vision), 401(k), PTO

Position Overview

This role supports daily operations at a logistics office, with a primary focus on import operations, administrative support, and customer service. The position requires native-level Japanese and business-level English, and involves frequent communication with clients, overseas agents, and internal teams. This is a great opportunity for candidates interested in logistics, operations, or office administration, including those without prior industry experience.

Job Responsibilities

• Handle import-related operational tasks (approx. 50%)
• Perform administrative duties, including basic accounting-related support (approx. 30%)
• Provide customer service support via email and phone (approx. 20%)
• Communicate in Japanese and English with customers, overseas agents, and internal teams
• Support small parcel operations, including customer inquiries and issue resolution
• Assist moving services, including quotations, packing coordination, and customer support
• Support air export operations related to small parcels
• Prepare quotations, proposals, RFQs, and RFIs
• Manage customer accounts and support relationship retention and growth
• Coordinate with carriers and internal departments to ensure smooth operations
• Track budgets, revenue targets, and operational details
• Resolve issues using problem-solving skills and follow through to completion

Requirements

• Native-level Japanese required
• Business-level English required
• Prior logistics or related industry experience required
• Basic PC skills (email, internal systems)
• Proficiency in Microsoft Office, especially Excel
• Strong customer service and communication skills
• Ability to multitask and work efficiently in a team environment
• Positive attitude and willingness to learn