Logistics Clerk

*Japanese Bilingual skill preferred

Freight Forwarder – Logistics Clerk

Location: El Segundo CA

Employment Type: Full-time / Non-Exempt

Work Hours: Monday–Friday, 9:00 AM–6:00 PM (overtime, weekend work may be required; compensatory time off available)

Wage: $19–22 per hour

Benefit: Health insurance (Company coverdes100%), 401K with matching etc

SUMMARY / OBJECTIVE

Manage dry/cooler/freezer storage and support daily warehouse operations.

ESSENTIAL FUNCTIONS

• Review shipping documents and submit to Customs Broker (AWB, invoice, OGA docs)
• Monitor clearance status with CBP/OGA (FDA, USDA, FWS) and follow up as needed
• Notify customers of delays/holds and coordinate pickup/delivery schedules
• Receive cargo, verify count, and recondition if necessary (re-icing, repacking, minor repairs)
• Manage inventory for warehouse, cooler, and freezer storage
• Communicate with customers, vendors, and overseas/domestic agents
• Provide quotations and support billing/file closing (invoices, fee schedules)
• Support packing/distribution tasks as directed and report progress to operation clerk

RESPONSIBILITIES

• Handle customer requests and complaints in a timely manner
• Follow safety procedures and maintain a safe work environment
• Support the team beyond assigned duties when needed

SKILLS / QUALIFICATIONS

• Basic knowledge of logistics and import/export regulations
• Strong communication, time management, and basic math skills
• Customer-service mindset with problem-solving and negotiation ability
• Flexible, proactive, and willing to learn