Atlanta, GA (Hybrid)
Full-time | $19–$21/hour (DOE)
Entry Level | Permanent
Work Schedule: Monday–Friday, 8:30 AM – 5:30 PM (1-hour lunch break)
Benefits: Health insurance (medical, dental, vision), 401(k), PTO
Position Overview
This role supports daily operations at a logistics office, with a primary focus on import operations, administrative support, and customer service. The position requires native-level Japanese and business-level English, and involves frequent communication with clients, overseas agents, and internal teams. This is a great opportunity for candidates interested in logistics, operations, or office administration, including those without prior industry experience.
Job Responsibilities
- Handle import-related operational tasks (approx. 50%)
- Perform administrative duties, including basic accounting-related support (approx. 30%)
- Provide customer service support via email and phone (approx. 20%)
- Communicate in Japanese and English with customers, overseas agents, and internal teams
- Support small parcel operations, including customer inquiries and issue resolution
- Assist moving services, including quotations, packing coordination, and customer support
- Support air export operations related to small parcels
- Prepare quotations, proposals, RFQs, and RFIs
- Manage customer accounts and support relationship retention and growth
- Coordinate with carriers and internal departments to ensure smooth operations
- Track budgets, revenue targets, and operational details
- Resolve issues using problem-solving skills and follow through to completion
Requirements
- Native-level Japanese required
- Business-level English required
- Basic PC skills (email, internal systems)
- Proficiency in Microsoft Office, especially Excel
- Strong customer service and communication skills
- Ability to multitask and work efficiently in a team environment
- Positive attitude and willingness to learn
- No prior logistics or industry experience required