Minimum of 2 years of experience in sales support, customer service, account management, or a related field.
Manufacturing industry experience required.
Experience using SAP is required.
Intermediate Excel skills required (pivot tables, formulas, data management).
Salesforce experience is preferred.
Bilingual English/Japanese is preferred but not required.
Strong written and verbal communication skills.
Excellent organizational skills with the ability to manage multiple priorities.
Ability to maintain confidentiality.
Ability to work overtime with short notice when business needs require.
Ability to lift up to 10 lbs. daily and perform standard office physical activities including sitting, standing, walking, reaching, and using a computer.
Responsibilities
Process quotations, sales orders, purchase orders, and related documentation for assigned customers.
Coordinate delivery schedules and communicate with customers, sales representatives, regional sales managers, and internal departments.
Review contracts and purchase orders for accuracy and compliance.
Maintain product availability information and communicate updates as needed.
Coordinate custom specifications, service requests, product transfers, and machine configuration details.
Prepare shipping and transportation documents including commercial invoices, packing lists, airway bills, shipping instructions, and booking transportation.
Manage billing processes, including invoices, down payments, RMAs, and order tracking.
Monitor order status and proactively provide updates to customers and internal stakeholders.
Serve as the primary internal point of contact for assigned customer accounts.
Provide reception and incoming call support as needed.
Develop and maintain proficiency in SAP through internal and external training.
Deliver exceptional customer service while supporting Regional Sales Managers and the sales team.
May be assigned additional duties by management as business needs require.
