We are seeking an experienced Parts Manager to lead Parts & Service Operations supporting both marine outboard motor products and portable fire pump product lines.
This role is responsible for overseeing parts department operations, inventory management, logistics, and supplier coordination, while also supporting sales activities through demand forecasting and pricing strategy. The ideal candidate is highly organized, customer-focused, and experienced in OEM parts operations.
Key Responsibilities
Parts Department Operations
Manage daily parts operations including receiving, stocking, picking, packing, and shipping
Maintain accurate inventory control for OEM marine and fire pump parts
Ensure timely parts availability to support service requirements and emergency response needs
Procurement & Supplier Coordination
Coordinate purchasing with overseas manufacturers and approved vendors
Manage lead times, replenishment cycles, and critical parts readiness
Monitor inventory levels and adjust ordering strategies based on demand
Dealer & Customer Support
Support dealer networks, service partners, and distributors with parts identification and order fulfillment
Resolve shipping discrepancies, returns, warranty claims, and special orders
Maintain high levels of customer satisfaction through timely and accurate support
Sales & Planning Support
Assist sales teams with parts-related inquiries and availability
Support demand forecasting and inventory planning
Contribute to pricing strategies and parts sales growth initiatives
Qualifications
Experience in parts management, inventory control, or service operations (OEM or manufacturing environment is highly preferred)
Strong organizational and multitasking skills
Customer-focused mindset with strong problem-solving abilities
Proficiency in Microsoft Excel and Word
Ability to communicate clearly and professionally in English
Ability to lift up to 50 lbs.
Preferred Qualifications
Experience with marine products, engines, machinery, or fire/emergency equipment
Familiarity with ERP or inventory management systems
International procurement, Supply Chain Management experience
Working Style
Detail-oriented and proactive
Able to work independently while collaborating with cross-functional teams
Comfortable handling both operational and customer-facing responsibilities
A combination of Office and Warehouse working setting