Office Assistant
Location: Novi, Michigan (on-site)
Compensation: from $20/hour
Hours:
- Full-time: 8 hours/day
- Employment Type: Full-time (no remote work)
Company Overview
A growing international company in the machinery and equipment industry is seeking an organized, reliable Office Assistant to support day-to-day administrative and logistics operations at their Novi, Michigan location. This is a hands-on, in-office role with flexible options for full-time or part-time schedules.
Position Summary
The Office Assistant plays a key role in supporting office administration, customer service, shipping coordination, document handling, and basic accounting functions. Ideal candidates will be detail-oriented, proactive, and comfortable managing a variety of responsibilities in a dynamic team environment.
Key Responsibilities
- Answer and forward phone calls professionally
- Provide customer support via phone, fax, and email
- Manage customer files and perform general office administration tasks
- Create and manage invoices using QuickBooks Online
- Maintain cloud-based document records (invoices, permits, agreements, etc.)
- Process parts orders (select, label, pack, and ship)
- Coordinate shipments, track delivery status, and handle shipping claims
- Assist with exporting and tracking parts internationally
- Perform customer credit checks and follow up on accounts receivable and past due payments
- Support sales by sending product information, pricing, and sales materials
- Manage incoming and outgoing mail/packages
- Maintain and update CRM data and administrative manuals
- Prepare reports and assist with continuous improvement (Kaizen) activities
- Maintain office and shipping supplies
- Support warehouse organization and inventory (counts, backorder handling, reordering)
Qualifications
Required:
- Strong proficiency in Microsoft Excel, Word, and Outlook
- Experience using QuickBooks Online
- Familiarity with CRM systems and cloud-based document management
- Basic knowledge of logistics, shipping procedures, or inventory tracking
- Experience handling invoices, AR, and customer documentation
- SAP experience is a plus
Preferred:
- Excellent verbal and written communication skills
- Highly organized and able to manage multiple tasks and priorities
- Strong attention to detail, especially with numbers and documentation
- Proactive and able to work independently in a fast-paced environment
- Comfortable supporting team members and taking initiative
- Bilingual in Japanese and English is a plus, especially for internal communication and training, however it is not a requirement
Other Details
- Potential future opportunity for full-time regular employment based on performance
This job description is intended to provide a general overview of the position and its responsibilities. It is not a comprehensive list of all duties, responsibilities, or qualifications that may be required. Duties may evolve or change based on business needs.
To apply, please email your resume to dpentony@pasona.com.