Employment Type: Full-time, Permanent
Salary: $50,000–$55,000
Job Category: Logistics / Import & Export
Language: English/Japanese
Position Overview
A global logistics organization with deep roots in international freight forwarding and supply chain services is seeking a Mover Leader to oversee and grow its moving services business. This role is responsible for managing day-to-day branch operations while driving service quality, operational efficiency, and business growth.
The ideal candidate brings hands-on experience in the moving industry, strong leadership skills, and the ability to manage both people and processes in a customer-focused environment. Japanese language ability is preferred due to coordination with global teams and headquarters.
Key Responsibilities
- Oversee all operational aspects of the moving business, including field operations, customer service, administration, HR coordination, and sales support
- Manage daily branch activities to ensure high service quality, efficiency, and compliance with company standards
- Assess local market conditions and identify current and potential sales opportunities
- Develop operational plans, forecasts, and financial objectives aligned with business goals
- Monitor performance metrics and ensure branch targets and KPIs are met
- Prepare, manage, and control branch budgets; allocate resources appropriately
- Lead, train, and develop branch staff through coaching, performance feedback, and motivation
- Identify operational challenges and implement corrective actions to support continuous improvement
- Share best practices, market intelligence, and operational insights with other branches and headquarters
- Address customer and employee issues promptly and professionally to maintain high satisfaction levels
- Ensure compliance with all applicable laws, regulations, and internal policies
- Build relationships within the local business community to strengthen brand presence and reputation
Qualifications & Requirements
- Prior experience in a moving company or relocation services environment strongly preferred
- Proven leadership experience managing teams and day-to-day operations
- Strong organizational, communication, and problem-solving skills
- Ability to manage budgets, forecasts, and operational reporting
- Customer-focused mindset with experience resolving service issues
- English and Japanese language ability
- Familiarity with logistics, transportation, or international operations is a plus
What This Role Offers
- Leadership responsibility within an established global logistics organization
- Opportunity to grow and shape a specialized moving services operation
- Exposure to international logistics practices and cross-border coordination
- Stable full-time role with competitive compensation