Position
Lounge Staff (Customer Service)
Job Overview
We are looking for friendly and service-oriented Lounge Staff to join our team in Hawaii. This role is ideal for individuals who enjoy providing excellent customer service in a relaxed yet professional lounge environment. You will support guests visiting the lounge and assist with daily operations.
Work Location
- Waikiki
- Ala Moana
- Candidates must be able to work at both locations.
Salary
USD $19–21 per hour
Compensation will be determined based on skills and experience.
Working Hours
Shift-based schedule according to lounge operating hours (10:00 AM – 8:00 PM)
- Early Shift: 9:00 AM – 6:00 PM (1-hour break included)
- Late Shift: 11:30 AM – 8:30 PM (1-hour break included)
Please note that working hours may be subject to change.
Job Responsibilities
Main Duties: Lounge Operations
- Welcoming and assisting guests at the lounge reception
- Maintaining the lounge environment (cleaning, organizing, restocking supplies)
- Handling stroller and umbrella rentals, as well as luggage storage
- Data entry and simple reporting tasks using Excel or similar tools
Additional Duties: Customer Inquiries & Support
- Providing information on campaigns and promotions
- Distributing and explaining promotional materials
- Assisting customers with credit card theft or loss, including immediate reissuance support
- Explaining credit card usage, reward points, and overseas travel insurance/benefits
Qualifications
- Able to work at both Waikiki and Ala Moana locations
- Transportation allowance provided (bus pass or parking reimbursement, up to a limit)
- Availability to work on weekends (Saturday and/or Sunday is highly preferred)
- Flexible to work both early and late shifts
- Available for full-time work (5 days per week)
- Bilingual: Fluent Japanese and conversational English
- Must have valid work authorization in the U.S.
- Candidates with OPT (recently started or starting soon) are welcome to apply