Airport Passenger Service Representative-Japanese/English bilingual preferred

Customer Service Representative (Airline) – Onsite

Location: George Bush Intercontinental Airport (IAH), Houston, TX

Work Type: Onsite (Airport-based)

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Airline travel benefits (standby flights)

Job Summary

Support and coordinate daily passenger service operations at the airport. This role also supervises contracted staff under airline handling requirements and supports management with operational reporting and issue resolution.

Training will be provided.

Key Responsibilities

• Coordinate assigned airport operations and support supervisors/managers
• Ensure staff follow company procedures and operational requirements
• Handle customer service issues and flight irregularities
• Coordinate with headquarters (Tokyo), other stations, and airport/government authorities
• Prepare training materials and reports (including monthly statistics)
• Support safety-related operational decision-making
• Maintain confidentiality of flight planning and security information

Work Schedule

• Standard: 6:00 AM – 2:30 PM (30-min lunch)
• Seasonal (Nov–early Mar): 5:00 AM – 1:30 PM or 5:30 AM – 2:00 PM
• Must be willing to work shifts, weekends, and holidays

Qualifications

• Strong customer service, communication, and organizational skills
• Excellent English (written and verbal)
• Strong PC skills
• Passenger service experience preferred
• Japanese/English bilingual preferred