Network Support Technician – Japanese Bilingual

Entry-Level Welcome | STEM OPT Welcome

Location: Torrance, CA

Relocation Support: Partial relocation assistance may be available

Work Style: On-site

Employment Type: Full-Time, Non-Exempt

Salary: $40,000–$45,000/year + bonus + Night Shift Differential Available

Work Schedule

This position operates on a rotating shift schedule:

• 7:00 AM – 3:00 PM
• 3:00 PM – 11:00 PM
• 11:00 PM – 7:00 AM

Employees work 5 days per week, with shifts rotating on a weekly basis. Weekend and holiday shifts are included as part of the rotation.

About the Opportunity

A global company in the telecommunications and IT infrastructure industry is seeking a Japanese-English bilingual Network Support Technician to join its 24/7 Network Operations Center (NOC) team in Los Angeles.

This is a great opportunity for candidates who are interested in starting or developing a career in IT, networking, telecommunications, and infrastructure support.

Previous professional network experience is not required. Long-term on-the-job training (OJT) will be provided, making this an excellent opportunity for entry-level candidates who are motivated to learn technical skills and build a career in the IT industry.

Recent graduates and STEM OPT candidates are welcome to apply.

Key Responsibilities

• Monitor and support network and IT infrastructure services in a 24/7 Network Operations Center
• Provide operational support for networks, data centers, international transmission services, backbone infrastructure, and related IT services
• Respond to customer inquiries via phone and email in both Japanese and English
• Perform basic technical troubleshooting by following established procedures, manuals, and workflows
• Escalate technical issues to appropriate engineering teams when necessary
• Monitor system alerts and service status
• Document incidents, actions taken, and customer communications
• Work closely with internal technical teams to support stable network operations
• Learn networking and telecommunications technologies through structured OJT

Qualifications

• Business-level Japanese and English communication skills, both written and spoken
• Basic computer skills, including Microsoft Windows, Word, and Excel
• Strong communication and customer service skills
• Interest in IT, networking, telecommunications, or technical support
• Ability and willingness to learn new technical concepts
• Detail-oriented, responsible, and comfortable following established procedures
• Ability to work rotating shifts, including nights, weekends, and holidays
• Must have valid U.S. work authorization

Entry-Level Candidates Welcome

Candidates with backgrounds such as the following are encouraged to apply:

• Recent college graduates
• IT / Computer Science / Engineering graduates
• Candidates interested in starting a career in networking or telecommunications
• Help Desk or Technical Support professionals
• Candidates with basic networking knowledge but limited professional experience