Operations Coordinator & Customer Service (Contract)
Location: Torrance, CA (Hybrid after training)
Employment Type: Full-time Contract
Contract Period: October 1, 2026 – April 30, 2027
Hourly Rate: $25–$30/hour (DOE)
Position Summary
A global company in the optical and industrial imaging industry is seeking an Operations Coordinator & Customer Service professional to support daily operations.
This role is responsible for order processing, customer service, inventory coordination, logistics support, and communication with customers and internal teams. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced environment.
Key Responsibilities
- Process customer orders using an ERP system
- Coordinate domestic and international shipments
- Handle customer inquiries regarding orders, inventory, and products
- Process product returns (RMA) and coordinate with technical teams
- Work with Accounting on payment and billing inquiries
- Manage purchase orders and inventory availability
- Support Shopify, Amazon, and dealer orders
- Prepare reports, data entry, and general administrative tasks
- Support CRM activities and sales lead management
- Assist with additional operational tasks as needed
Qualifications
Required
- 2+ years of experience in customer service, sales support, operations, or order management
- Strong organizational and multitasking skills
- Excellent communication skills
- Proficiency with Microsoft Office (Excel, Outlook, Word)
- Experience using an ERP system (Sage is a plus)
- Customer-focused with strong problem-solving skills
Preferred
- Experience with Shopify or Amazon Seller Central
- Experience with international shipping and export documentation
- Experience with CRM systems
- Experience working with overseas suppliers or manufacturers
Work Schedule
- On-site during the training period (through December)
- Hybrid schedule after training (3 days on-site / 2 days remote)
