The Sales Representative is responsible for selling industrial fasteners and related products, managing customer relationships, and supporting overall sales operations. This role includes both inside and outside sales activities, account development, and coordination with internal teams
Key Responsibilities
Sales & Business Development
Conduct sales activities via phone, email, and in-person visits
Develop new accounts and maintain existing customer relationships
Deliver sales presentations and propose solutions to customers
Plan and implement sales, marketing, and pricing strategies
Quotation & Order Management
Prepare and issue price quotations based on company guidelines
Coordinate with engineering teams for new products or technical requirements
Receive and verify customer orders and coordinate order processing
Issue purchase requisitions for resale products
Customer Support
Respond to customer inquiries promptly
Resolve issues related to orders, deliveries, and pricing
Maintain long-term relationships with customers
Reporting & Analysis
Support monthly sales forecasts and budgeting activities
Provide insights on customer and sales performance
Prepare sales and expense reports as required
Inventory & Operations Support
Participate in inventory audits and physical counts
Reconcile discrepancies and maintain accurate records
Maintain customer account files including quotes, orders, and pricing
General Duties
Perform administrative tasks using office equipment
Work in both office and warehouse environments as needed
Handle and move materials weighing 40–50 lbs
Travel to customer sites as required
Support team members and assist with special projects
Qualifications
High school diploma required
Full professional proficiency in English (reading, writing, and speaking) is required. Japanese language proficiency is preferred but not required.
(Additional training in business, sales, or material control preferred; Bachelor’s degree is a plus)
2–3 years of experience in one or more of the following:
Sales of industrial products
Purchasing
Material control
Strong communication and basic math skills
Ability to lift and handle items weighing 40–50 lbs
Equivalent combinations of education and experience will be considered
Preferred Profile
Experience in B2B industrial sales
Comfortable with both remote and in-person customer interaction
Detail-oriented with strong organizational skills
Able to work in a hands-on, fast-paced environment
