Airport Operations Representative

TITLE: Airport Operations Representative

EMPLOYMENT TYPE: Permanent

Hourly Pay: $21.09～$35.43

LOCATION: San Francisco, CA

Working Hours: 7:30~15:30 five days per week, with two days off.

This position follows a rotating shift schedule. The specific days off will be determined based on the team’s shift schedule and internal coordination.

Working Style: Onsite

Job Title: Airport Operations Representative

Summary:

Responsible for executing daily passenger service duties such as check-in, gate, arrivals

responding to passenger inquiries, and resolving issues and complaints at San Francisco Airport.

Key Duties:

● Checks-in passengers by checking baggage, verifying and clearing travel

documents, and processing excess baggage charges using company’s internal system

● Performs departure gate duties such as crew escort, gate announcements, seat

upgrade to ensure smooth boarding process

● Performs travel assistance duties by escorting passengers, including minors, for

arrival and departure

● Welcomes arriving passengers at the gate and assists them with immigration and

custom as needed

● Performs flight preparation (flight information), verifying special cases

Required Knowledge, Skills & Abilities:

● Communication & Writing

○ Excellent business writing skills and proficiency in both English and Japanese

● Collaboration & Independence

○ Ability to work independently and collaborate effectively with others

● Technical Skills

○ Proficiency in computer skills, specifically Google Workspace

○ Amadeus Altea (Not Mandatory)

● Compliance/Licensing

○ Must be able to obtain airport badge with US Customs Clearance

Education & Experience:

● High School Diploma