Schedule:Part-Time, approximately 30 hours per week
Typical Hours: Around 9:00 AM–3:00 PM (6 hours/day), with some flexibility
Position Summary
We are seeking a detail-oriented and customer-focused Customer Service Representative to support order processing, customer service, shipping coordination, and general administrative functions. This role plays a key part in ensuring accurate order fulfillment and maintaining excellent customer relationships.
Key Responsibilities
Order Processing
Process customer orders, purchase orders, invoices, and shipping documents.
Coordinate with vendors and internal teams regarding orders and deliveries.
Prepare shipment documentation and arrange domestic shipments.
Track shipments and maintain accurate records.
Customer Service
Respond to customer inquiries via phone and email.
Provide order status updates and shipping information.
Monitor open orders and follow up on delays or issues.
Prepare quotations and assist with invoice-related inquiries.
Administrative Support
Answer and direct phone calls.
Welcome visitors and manage incoming mail and packages.
Maintain customer and vendor records.
Assist with travel arrangements, office supplies, and general office administration.
Support special projects and other assigned duties.
Qualifications
Bachelor’s degree preferred, or equivalent work experience.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Travel
Occasional local day travel within South Carolina and North Carolina (approximately 6–12 times per year).
No overnight or international travel required.
Benefits
Employees working 30 hours or more per week are eligible for health insurance benefits according to company policy.
