Japanese logistics company is seeking an Operations Staff member to support import/export logistics operations. This role involves coordinating shipments, preparing shipping documentation, communicating with customers and vendors, and ensuring smooth transportation and inventory processes.
Logistics Operations
Arrange air, ocean, and trucking shipments
Prepare and process shipping documentation, including AES filings
Create HAWB and MAWB labels and apply them to cargo
Process invoices and provide shipping documents to customers
Coordinate with customers, vendors, partners, airlines, customs brokers, and trucking companies
Arrange import shipments and monitor export/import deliveries
Inspect cargo, assist with packing, and maintain inventory accuracy
Troubleshoot shipment and logistics issues and escalate when necessary
Suggest process improvements to prevent recurring issues
Perform administrative duties as assigned
Customer & Administrative Support
Input and maintain information for profit reports
Handle E/L procedures according to company guidelines
Report balance amounts and inventory information to customers
File E/L documentation with customs in accordance with regulations
Maintain knowledge of applicable laws, regulations, and airline requirements
Provide administrative support as needed
Additional Responsibilities
Utilize company resources and tools effectively to maximize productivity
Participate in meetings and keep management informed of issues and updates
Prepare reports, correspondence, and maintain accurate documentation
Support general office and administrative functions
Assist team members and provide coverage when needed
Stay current with industry trends and job-related knowledge
Apply constructive feedback to improve performance
Support process improvement initiatives
Maintain professional conduct, communication, and work standards
Qualifications
Strong communication and organizational skills
Ability to work in a fast-paced environment and manage multiple priorities
Detail-oriented with strong problem-solving abilities
Team player with a customer-focused mindset
Logistics, freight forwarding, import/export, or related experience is a plus
