Manager, Client Solutions_Japanese Bilingual

Position: Manager, Client Solutions (Insurance)

Location: Pasadena, CA (Hybrid)　Tuesday and Wednesday onsite .

Compensation & Benefits

• Salary: $135,000 – $145,000 (based on experience and location)
• Bonus eligibility
• Comprehensive benefits package including 401(k)

About the Company

Our client is a well-established global insurance company with a long history in the U.S. market. The company specializes in commercial property and casualty insurance and works closely with major brokers and independent agents to support a wide range of corporate clients, including multinational organizations.

They are known for providing high-quality risk management solutions and maintaining strong client relationships, while continuing to expand their presence in the U.S. market.

Position Summary

This role is responsible for driving profitable business growth through both new business development and account management. The position focuses on commercial insurance lines, while also supporting personal lines program business.

You will work closely with agents, clients, and internal teams to deliver high-quality service and build long-term relationships. This role also includes team management responsibilities.

Key Responsibilities

Business Development & Account Management

• Identify and develop new business opportunities in the Western region
• Maintain and strengthen relationships with agents, brokers, and clients
• Manage assigned accounts, including global clients
• Achieve sales and production goals with a focus on profitability

Client & Internal Coordination

• Collaborate with internal departments such as Underwriting, Claims, Loss Control, and Audit
• Ensure high-quality service delivery aligned with client needs
• Monitor client loss trends and provide strategic support

Market & Strategy

• Analyze market trends and competitor activities
• Contribute to business development strategies and new product initiatives

Team Management & Operations

• Manage and support a small team responsible for personal lines program operations
• Ensure compliance with internal policies and procedures
• Support regional operations and special projects as needed

Qualifications

• Bachelor’s degree preferred
• Minimum 5+ years of experience in the insurance industry
• Strong knowledge of commercial lines (Property, Casualty, Umbrella, Cargo, Workers’ Compensation)
• Personal lines experience is a plus
• Bilingual in Japanese and English (spoken and written)
• Strong communication and relationship-building skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong analytical and problem-solving skills
• Insurance license preferred (or ability to obtain after hire)

Additional Information

• Hybrid work schedule (in-office required two days per week)
• Client visits are expected as part of the role
• No visa sponsorship or relocation support available

Equal Opportunity Employer

Our client is an equal opportunity employer and is committed to creating an inclusive workplace for all employees.