Import/Export Customer Service Coordinator – Logistics

Employment Type: Full-Time, Non-Exempt

Salary: $25-$30/hour

Work Hours: 8:00 AM–5:00 PM or 7:30 AM–4:30 PM

Start Date: Immediately

Company Overview

A well-established global logistics company is seeking an Import/Export Customer Service Coordinator to support its international freight forwarding and transportation operations.

This position will serve as an important point of contact for customers while coordinating import/export shipments, trucking arrangements, documentation, and communication with carriers and internal teams. It is a great opportunity for someone with experience in freight forwarding, logistics, or import/export operations who enjoys working directly with customers and managing shipments from start to finish. FOLA-091 00 Job Description-Cus…

Key Responsibilities

• Serve as a primary point of contact for customers regarding import/export and trucking shipments
• Coordinate international import and export shipments from beginning to completion
• Arrange domestic transportation and drayage with trucking carriers
• Track shipment status and provide timely updates to customers
• Communicate with customers, carriers, customs brokers, warehouses, and internal departments
• Respond to shipment delays, documentation issues, customs inquiries, and other service-related matters
• Prepare quotations for freight forwarding and trucking services
• Prepare and review shipping documents, including Bills of Lading, commercial invoices, ISF documentation, and other import/export paperwork
• Work closely with warehouse, customs compliance, and other operational teams to ensure smooth shipment handling
• Support improvements to customer service and logistics processes as needed FOLA-091 00 Job Description-Cus… FOLA-091 00 Job Description-Cus…

Qualifications

• Minimum 1–2 years of experience in freight forwarding, import/export, logistics coordination, trucking, or related customer service
• Experience coordinating shipments and handling shipping documentation
• Strong customer service and communication skills
• Ability to manage multiple shipments and priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to identify and resolve shipment or customer service issues independently
• Familiarity with customs procedures, ISF, drayage, or trucking operations is a plus
• Experience with logistics systems such as CargoWise is highly preferred
• High school diploma or equivalent required FOLA-091 00 Job Description-Cus…