A Japanese chemical trading company is seeking a Sales Support & Logistics Coordinator. This role supports the sales team across the entire business cycle—from order processing to collection—while providing strong customer service and relationship management. Japanese language skills are a plus.
POSITION RESPONSIBILITIES
Business Cycle
Manage, optimize and coordinate full sales order cycle by:
Setting up new accounts, customer, supplier, vendor, and warehouses.
Applying for and maintaining credit lines within approved limits for the entire supply chain.
Assist Sales in the quoting process for new and existing businesses.
Processing customer sales order(s)
Product purchasing, inventory planning and control
Arranging logistics and transport for delivery (domestic, international import, and export)
Understand and adhere to Local, Federal, and company compliance rules and regulations related to Import and Exports.
Processing Billing & Payments; management of accounts receivable and payable
Trouble-shooting (tracking delays, lost shipments, expedited orders)
Track/ follow up with collections from customers
Customer Service / Relationship Management
Manage and enhance relationships with customers, suppliers, logistics and transport companies, and internal constituents.
Sales Support
Manage accounts to assist business department in reaching budgeted gross profit by:
Servicing new and existing accounts
Identifying sales opportunities where applicable
Collect and report forecast data to appropriate parties.
Managing credit (zero over credit mandate) and Accounts receivable, collection schedules, and collection tactics (minimize past-dues and inventory aging)
POSITION REQUIREMENTS
Associates degree or equivalent experience
Minimum of 3 years of work experience, preferably in a sales support/customer service function (Logistics, Supply Chain and/or Import/Export experience preferable)
Customer orientated; excellent administrative, communication and presentation skills required
Ability to multi-task, prioritize and manage time effectively
Experience with all MS office application skills (Outlook, Word, Excel, Powerpoint)
Basic knowledge of Accounting, Finance and Enterprise systems
Strong mathematical skills, ability to convert unit of measure and currencies.
