Inside Sales & Moving Coordinator
Hiring: Temp (There is a possibility of converting to direct hire approximately after one year depends on performance and fit)
Pay: $23-$25.5/hour (DOE)
Hours: 9am-5pm (with 30 min unpaid lunch) 37.5h/week
Work Style: On-site (no hybrid)
Position Overview
This role supports sales operations by managing customer inquiries, preparing quotations, identifying new business opportunities, and coordinating customer transitions. In parallel, the position oversees moving coordination by liaising with customers and moving vendors, ensuring smooth execution of delivery and setup activities, including occasional on-site supervision.
Key Responsibilities
- Support all stages of the sales process, including quotations, order processing, and customer implementation
- Manage assigned customer transitions from business development to active accounts
- Ensure accurate and timely completion of pricing, bids, and sales documentation
- Support creation, maintenance, and adherence to standard operating procedures (SOPs)
- Communicate with customers to understand needs, resolve issues, and identify sales opportunities
- Respond to customer inquiries via phone and email in a professional and timely manner
- Maintain and improve prospect and customer databases; research and generate new leads
- Coordinate rush orders, order changes, and shipping updates as required
- Collaborate with movers and service teams to arrange delivery, setup, and moving logistics
- Work closely with customer service and internal teams to ensure high customer satisfaction
Reporting & Collaboration
- Reports to sales leadership
- Works cross-functionally with sales specialists, implementation teams, service resources, and customer service to support customer success
Qualifications & Skills
- Strong verbal and written communication skills both on Japanese and English
- Excellent listening, presentation, and customer service abilities
- Proven ability to multitask, prioritize, and manage time effectively
- Detail-oriented with a strong sense of urgency and accountability
- Results-driven, self-motivated, and proactive mindset
- Solid understanding of products and services offered
- Familiarity with export/import regulations
- Basic computer proficiency
***Above details are subject to change.
This job description is intended to provide a general overview of the position and may not include all responsibilities or requirements.