Financial Services Industry | Full-Time (Non-Exempt)
Work Schedule
Monday to Friday, 8:00 AM – 5:00 PM
Shift work may be required based on business needs, including weekends and holidays
Compensation
Hourly Rate: $28.00 – $31.00
Overview
This role plays a key part in building and optimizing customer operations processes while working closely with cross-functional teams. The ideal candidate is passionate about process improvement, data-driven decision-making, and delivering high-quality customer experiences.
Key Responsibilities
Collaborate with Operations leadership to design, implement, and enhance customer operations processes
Drive continuous improvement initiatives to improve efficiency, quality, and scalability
Analyze operational data and support the development of reports and performance metrics
Contribute to process improvement, automation, and system enhancement projects
Gain hands-on experience with frontline customer interactions during onboarding to develop a strong operational foundation
Provide operational support during peak business periods as needed
Qualifications & Experience
Experience in operations, analysis, business support, or a related field
Interest in improving workflows and operational efficiency
Previous exposure to customer operations, customer support, or customer experience environments
Familiarity with data analysis, reporting, or operational metrics is a plus
Education
Bachelor’s degree or equivalent practical experience
Skills & Competencies
Strong analytical and problem-solving skills
Ability to learn quickly and adapt in a fast-paced environment
Excellent written and verbal communication skills
Ability to work independently while collaborating effectively with team members
Proactive mindset with a sense of ownership and curiosity for building new processes
Business-level proficiency in English and Japanese