Account Manager

Industry: Manufacturing

Area: Livonia, MI

Title: Account Manager

Salary: 80k – 120k （DOE）

Working Hours: 8am – 4:30pm, Mon to Fri

Basic Job Functions

·        Primary commercial contact for your assigned customer accounts.                                     

·        Manages commercial issues with current business as well as developing new business at assigned customer accounts                                                                                                             

·        Manages response to customer's RFQ including processing RFQ, quote approval, submission, negotiation through award or approval.                                                                    

·        Provide leadership to the program team as the voice of customer.                                         

·        Builds relationships with customer and plants.    

·　  Maintains consistency with customer to build trust.      

Specific Job Functions

Responsible for the customer RFQ / quote process.  

1            Receives and processes customer RFQ.                                                                                                   

2            Upload RFQ & Quote to NA Sales folder to reference for future quotes.                               

3            Issue RFQ to plants to obtain cost and feasibility                                                                                 

4            Receive and prepare quotation for approval                                                                                           

4            Submit quotations for mass production parts, new model parts, service parts;             

5            Negotiate pricing by understanding and customer expectations.                            

6            Achieve approval of quotation.

·        Responsible to negotiate with customers on all commercial related issues such as design changes, cost reduction requests, annual volume, inflation, and new business. Creates strategy and uses leverage in negotiations.                                                

·        Obtains customer PO's, confirms pricing and quote details, and processes PO's to plants                                                                                                                  

·        Manage open issue list externally with customer, and internally with the company.    

·        Manage all customer requests for information including responding to requests for sustainability, diversity, supply chain etc.                                                                                                  

·        Communicates customer requests to program team and the plants.                   

·        Review customer portal frequently for information and requests.                                            

·        Track price history by customer, program, and part number.                                                       

·        Monitor customer forecasted annual volume and actual annual volume as well as NA market trends                                                                                                                

Support strategic plan with information, strategy, and execution.                

Qualification

• BA or BS Engineering

Experience:

• 2 years of sales experience 
• Engineering experience a plus but not required

Language:

• Japanese Language a plus but not required

Training:

• Negotiation, Cost Analysis, Plex, customer process and portal