{"id":26295,"date":"2026-09-09T18:35:18","date_gmt":"2026-09-09T18:35:18","guid":{"rendered":"https:\/\/www.pasona.com\/job\/063084\/"},"modified":"2026-10-01T14:13:36","modified_gmt":"2026-10-01T14:13:36","slug":"063084","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/063084\/","title":{"rendered":"IT Help Desk"},"content":{"rendered":"<p><strong>Software Engineer \/ IT Support<\/strong><\/p>\n<p><strong>Location:<\/strong> Charlotte, NC<\/p>\n<p><strong>Compensation:<\/strong> $50,000\u2013$60,000\/year<\/p>\n<p><strong>Hours:<\/strong> Full-time; standard business hours<\/p>\n<p><strong>Employment Type:<\/strong> Full-time, Onsite<\/p>\n<p><\/p>\n<p><strong>Position Summary<\/strong><\/p>\n<p>This role supports the company&#039;s existing web-based systems and day-to-day IT needs. Responsibilities include maintaining data and internal applications, troubleshooting user issues, managing accounts and Microsoft 365 services, and assisting with basic web programming when needed.<\/p>\n<p>This position is well suited for an early-career candidate with a strong foundation in computer systems, databases, or web technologies who is interested in developing across both software and IT support functions.<\/p>\n<p><\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Maintain and support existing web-based applications and internal systems.<\/li>\n<li>Manage and maintain business data and databases.<\/li>\n<li>Troubleshoot user, computer, login, and system issues.<\/li>\n<li>Create and administer user accounts, email accounts, and access permissions.<\/li>\n<li>Support Microsoft 365 tools including Teams, SharePoint, OneDrive, and MFA.<\/li>\n<li>Assist with basic frontend and backend web programming and system updates.<\/li>\n<li>Document systems, procedures, and technical information to support knowledge transfer.<\/li>\n<li>Provide general IT helpdesk support to employees.<\/li>\n<\/ul>\n<p><strong>Qualifications<\/strong><\/p>\n<p><strong>Required:<\/strong><\/p>\n<ul>\n<li>Basic knowledge of computer systems, web technologies, or IT support.<\/li>\n<li>Understanding of databases; Microsoft SQL Server knowledge strongly preferred.<\/li>\n<li>General web programming skills using technologies such as HTML, JavaScript, ASP\/ASP.NET, VB, PHP, or similar.<\/li>\n<li>Strong willingness and ability to learn unfamiliar technologies and systems.<\/li>\n<li>Professional English communication skills.<\/li>\n<li>Approximately 0\u20133 years of relevant IT, software, database, or technical support experience.<\/li>\n<\/ul>\n<p><strong>Preferred:<\/strong><\/p>\n<ul>\n<li>Microsoft 365 administration experience, including Teams, SharePoint, OneDrive, or MFA.<\/li>\n<li>Experience supporting web-based business applications.<\/li>\n<li>Japanese language ability is a plus but not required.<\/li>\n<\/ul>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-26295","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT Help Desk - Pasona N A, Inc. | Your Career Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pasona.com\/en\/job\/063084\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Help Desk - Pasona N A, Inc. | Your Career Partner\" \/>\n<meta property=\"og:description\" content=\"Software Engineer \/ IT Support Location: Charlotte, NC Compensation: $50,000\u2013$60,000\/year Hours: Full-time; standard business hours Employment Type: Full-time, Onsite Position Summary This role supports the company&#039;s existing web-based systems and day-to-day IT needs. 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