{"id":26162,"date":"2026-08-26T19:10:58","date_gmt":"2026-08-26T19:10:58","guid":{"rendered":"https:\/\/www.pasona.com\/job\/063031\/"},"modified":"2026-10-08T17:21:08","modified_gmt":"2026-10-08T17:21:08","slug":"063031","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/063031\/","title":{"rendered":"Customer Service and Operations Supervisor"},"content":{"rendered":"<p><strong>Customer Service and Logistics Opearation Specialist or Supervisor<\/strong><\/p>\n<p>Location: Phoenix, AZ<\/p>\n<p>Work Style: Hybrid<\/p>\n<p>Employment Type: Full-Time, Permanent<\/p>\n<p>Salary Range: $60,000\u2013$65,400 annually<\/p>\n<p><\/p>\n<p>Seeking a Customer Service\/Operations Specialist or Supervisor to handle international freight forwarding operations, shipment coordination, hazmat documentation, and regulatory compliance. Supervisor level includes SOP development, process improvement, and team leadership.<\/p>\n<p><\/p>\n<p>Key Responsibilities<\/p>\n<ul>\n<li>Manage import\/export and domestic freight operations<\/li>\n<li>Track and update shipment status<\/li>\n<li>Coordinate carriers, routes, and logistics<\/li>\n<li>Prepare hazmat documentation; ensure compliance (DOT, IATA, IMDG)<\/li>\n<li>Communicate with customers, vendors, and internal teams<\/li>\n<li>Negotiate costs with subcontractors<\/li>\n<li>(Supervisor) Lead SOP creation, efficiency projects &amp; team training<\/li>\n<\/ul>\n<p>Qualifications<\/p>\n<ul>\n<li>Bachelor\u2019s degree<\/li>\n<li>Specialist: 2\u20133 yrs<strong> international freight forwarding experience<\/strong><\/li>\n<li>Supervisor: 3\u20135+ yrs incl. leadership<\/li>\n<li><strong>Knowledge of AES, ISF, IMO, hazmat regulations<\/strong><\/li>\n<li>Strong communication &amp; organizational skills<\/li>\n<li>MS Office or Google Workspace proficiency<\/li>\n<li>English required, Chinese a plus<\/li>\n<\/ul>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-26162","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service and Operations Supervisor - Pasona N A, Inc. | Your Career Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pasona.com\/en\/job\/063031\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service and Operations Supervisor - Pasona N A, Inc. | Your Career Partner\" \/>\n<meta property=\"og:description\" content=\"Customer Service and Logistics Opearation Specialist or Supervisor Location: Phoenix, AZ Work Style: Hybrid Employment Type: Full-Time, Permanent Salary Range: $60,000\u2013$65,400 annually Seeking a Customer Service\/Operations Specialist or Supervisor to handle international freight forwarding operations, shipment coordination, hazmat documentation, and regulatory compliance. 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