{"id":26141,"date":"2026-08-25T15:02:37","date_gmt":"2026-08-25T15:02:37","guid":{"rendered":"https:\/\/www.pasona.com\/job\/063005\/"},"modified":"2026-08-25T15:02:37","modified_gmt":"2026-08-25T15:02:37","slug":"063005","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/063005\/","title":{"rendered":"Customer Service (CS) Agent in Ocean Import CS team (Temporary)"},"content":{"rendered":"<h1>Customer Service Agent \u2013 Ocean Import<\/h1>\n<p><strong>Location:<\/strong> Wood Dale, IL<\/p>\n<p><strong>Compensation:<\/strong> $20 ~ $21\/hr<\/p>\n<p><strong>Hours:<\/strong> Monday\u2013Friday, 8:00 AM\u20135:00 PM; some flexibility may be available<\/p>\n<p><strong>Employment Type:<\/strong> Temporary, Full-time, Onsite<\/p>\n<p><strong>Start Date:<\/strong> As soon as possible; negotiable<\/p>\n<p><\/p>\n<p><em>\u203bApplications will only be considered from candidates who meet the listed job-related qualifications. Please review thoroughly before submitting your application. \u203b<\/em><\/p>\n<p><\/p>\n<h2>Company Overview<\/h2>\n<p>A global logistics and freight forwarding organization is seeking a temporary Customer Service Agent to support its Ocean Import team.<\/p>\n<p><\/p>\n<h2>Position Summary<\/h2>\n<p>The Customer Service Agent supports ocean import operations by coordinating shipment information, delivery schedules, documentation, system updates, and communication with customers, overseas offices, carriers, truckers, warehouses, and other logistics partners.<\/p>\n<p><\/p>\n<h2>Key Responsibilities<\/h2>\n<ul>\n<li>Communicate with overseas offices and agents to obtain shipment information.<\/li>\n<li>Provide customers with shipment status and delivery schedule updates.<\/li>\n<li>Coordinate with truckers, ocean carriers, warehouses, and other vendors.<\/li>\n<li>Create delivery orders and support shipment dispatch.<\/li>\n<li>Review shipping documentation for accuracy and completeness.<\/li>\n<li>Enter and maintain shipment information in internal systems.<\/li>\n<li>Prepare completed shipments for subsequent billing processes.<\/li>\n<li>Provide general administrative support to the Ocean Import Customer Service team.<\/li>\n<li>Participate in customer service team meetings.<\/li>\n<\/ul>\n<h2>Qualifications<\/h2>\n<p><strong>Required:<\/strong><\/p>\n<ul>\n<li>Professional verbal and written English communication skills.<\/li>\n<li>Basic proficiency with Microsoft Outlook, Word, and Excel.<\/li>\n<li>Accurate typing and data-entry skills.<\/li>\n<li>Ability to communicate professionally by email and phone.<\/li>\n<li>Strong attention to detail and organizational skills.<\/li>\n<\/ul>\n<p><strong>Preferred:<\/strong><\/p>\n<ul>\n<li>Previous customer service, logistics, freight forwarding, or administrative experience.<\/li>\n<\/ul>\n<h2>Other Details<\/h2>\n<ul>\n<li>Temporary assignment supporting an Ocean Import Customer Service team.<\/li>\n<li>Work schedule and start date may be discussed based on business needs.<\/li>\n<\/ul>\n<p><em>\u203bThis role may include additional responsibilities as needed based on business needs. \u203b<\/em><\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-26141","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service (CS) Agent in Ocean Import CS team (Temporary) - Pasona N A, Inc. | Your Career Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pasona.com\/en\/job\/063005\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service (CS) Agent in Ocean Import CS team (Temporary) - Pasona N A, Inc. | Your Career Partner\" \/>\n<meta property=\"og:description\" content=\"Customer Service Agent \u2013 Ocean Import Location: Wood Dale, IL Compensation: $20 ~ $21\/hr Hours: Monday\u2013Friday, 8:00 AM\u20135:00 PM; some flexibility may be available Employment Type: Temporary, Full-time, Onsite Start Date: As soon as possible; negotiable \u203bApplications will only be considered from candidates who meet the listed job-related qualifications. 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