{"id":25939,"date":"2026-08-05T16:49:15","date_gmt":"2026-08-05T16:49:15","guid":{"rendered":"https:\/\/www.pasona.com\/job\/062822\/"},"modified":"2026-08-05T16:49:15","modified_gmt":"2026-08-05T16:49:15","slug":"062822","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/062822\/","title":{"rendered":"Customer Service Specialist"},"content":{"rendered":"

SUMMARY OF POSITION:<\/strong><\/p>\n

The Customer Service Specialist will handle the end-to-end process of customer orders, including posting and processing purchase orders, sales orders, and all shipment and delivery documentation. This role requires efficient coordination of logistics (ocean, air, courier, domestic trucking, rail) and ensuring exceptional customer service and operational excellence. Additionally, the specialist will support the sales team by performing sales assistant functions and utilizing the ERP system "SAP ByDesign" and\/or any other IT tools for process optimization and data management.<\/p>\n

<\/p>\n

ESSENTIAL FUNCTIONS:<\/strong><\/p>\n

\u25a0 Contacts existing customers for the timely issuance of new orders<\/p>\n

\u25a0 Receives and processes customer inquiries\/orders after sales rep. negotiates general contract details<\/p>\n

\u25a0 Contacts suppliers and receives quotes to determine availability, current price and delivery schedule. Sends quotes to customers and receives final approval. Sends confirmation to customer.<\/p>\n

\u25a0 Receives, reviews, prepares, and distributes purchase orders, sales confirmations, packing list, Bills of Lading, Certificates of Analysis, invoices, contracts, customs clearance documents and other sales documentation.<\/p>\n

\u25a0 Post Sales Order (SO), Purchase Order (PO) information into SAP system.<\/p>\n

\u25a0 Prepares shipping documents such as Invoice, Packing list, Insurance certificate and Bill of Lading etc. as per the customers\u2019 requirements.<\/p>\n

\u25a0 Maintains close communication with buyers, suppliers, brokers, freight forwarders and warehouses via telephone and email.<\/p>\n

\u25a0 Reviews and analyzes invoices from brokers, forwarder, suppliers, etc. to ensure costs correspond to negotiated contract rates.<\/p>\n

\u25a0 Maintains basic technical knowledge on the products handled and has working knowledge of import\/export regulations.<\/p>\n

\u25a0 Maintains up to date inventory records. Reviews monthly warehouse inventory report and investigates any discrepancies compared to internal reports. Resolves discrepancies and consults with sales manager, as needed.<\/p>\n

\u25a0 Follows up on account receivables in a timely manner and reports payment delays to manager.<\/p>\n

\u25a0 Processes accounts payable and creates payment requests to accounting dept..<\/p>\n

SECONDARY FUNCTIONS:<\/p>\n

\u25a0 Provides trade assistance to other staff when requested, in order to ensure efficient office operations.<\/p>\n

\u25a0 Contributes to team effort by accomplishing related results as needed.<\/p>\n

<\/p>\n

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:<\/strong><\/p>\n