{"id":25863,"date":"2026-07-29T19:05:49","date_gmt":"2026-07-29T19:05:49","guid":{"rendered":"https:\/\/www.pasona.com\/job\/062779\/"},"modified":"2026-07-29T19:05:49","modified_gmt":"2026-07-29T19:05:49","slug":"062779","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/062779\/","title":{"rendered":"Associate &#8211; Customer Service"},"content":{"rendered":"<h1>Associate &#8211; Customer Service (Ocean Export)<\/h1>\n<p><strong>Location:<\/strong> Elk Grove Village, IL<\/p>\n<p><strong>Compensation:<\/strong> $20.00\/hr~ DOE; overtime eligible<\/p>\n<p><strong>Hours:<\/strong> Monday\u2013Friday, 8:30 AM\u20135:15 PM<\/p>\n<p><strong>Employment Type:<\/strong> Full-time, On-site, Non-exempt<\/p>\n<p><\/p>\n<p>\u203bApplications will <u>only<\/u> be considered from candidates who meet the listed job-related qualifications. Please review thoroughly before submitting your application.\u203b<\/p>\n<p><\/p>\n<h2>Company Overview<\/h2>\n<p>An established international logistics provider offering ocean and air freight forwarding, customs brokerage, warehousing, and supply chain services throughout the United States and global markets.<\/p>\n<p><\/p>\n<h2>Position Summary<\/h2>\n<p>The Customer Service Associate supports ocean export shipments for customers throughout the Midwest. This opportunity is suitable for candidates interested in developing a career in international logistics. The role coordinates shipment activity, communicates with customers and carriers, enters shipment data, and works closely with regional operations teams.<\/p>\n<p><\/p>\n<h2>Key Responsibilities<\/h2>\n<ul>\n<li>Respond promptly and professionally to customer inquiries by phone and email.<\/li>\n<li>Coordinate ocean export shipment scheduling, quotes, status updates, and follow-up.<\/li>\n<li>Proactively inform customers of shipment progress, delays, or required actions.<\/li>\n<li>Schedule local pickups and deliveries with carriers.<\/li>\n<li>Enter and maintain accurate shipment and customer data in logistics systems.<\/li>\n<li>Coordinate assignments and deliverables with ocean export operations teams.<\/li>\n<li>Address billing and collection-related inquiries.<\/li>\n<li>Identify customer needs, resolve routine issues, and escalate complex matters.<\/li>\n<li>Maintain accurate records of customer communications and resolutions.<\/li>\n<li>Build positive working relationships with customers and internal teams.<\/li>\n<\/ul>\n<h2>Qualifications<\/h2>\n<p><strong>Required:<\/strong><\/p>\n<ul>\n<li>High school diploma or equivalent.<\/li>\n<li>Strong verbal and written communication skills.<\/li>\n<li>Professional, approachable, and comfortable communicating with customers.<\/li>\n<li>Basic computer and Microsoft Office skills.<\/li>\n<li>Strong attention to detail and organizational ability.<\/li>\n<li>Ability to solve problems, manage priorities, and remain calm under pressure.<\/li>\n<li>Willingness to learn ocean freight and international logistics operations.<\/li>\n<li>Ability to work independently and collaboratively.<\/li>\n<li>Ability to lift up to 30 pounds.<\/li>\n<\/ul>\n<p><strong>Preferred:<\/strong><\/p>\n<ul>\n<li>Customer service, administrative support, data entry, or logistics experience.<\/li>\n<li>Basic understanding of freight forwarding or international shipping.<\/li>\n<li>Associate degree or college coursework in business, communications, or a related field.<\/li>\n<li>Familiarity with logistics software or shipment data-entry systems.<\/li>\n<\/ul>\n<h2>Other Details<\/h2>\n<ul>\n<li>Previous logistics experience is not required; training will be provided.<\/li>\n<li>Supports ocean export shipments throughout the Midwest.<\/li>\n<li>Two-step interview process consisting of an initial virtual interview followed by an onsite interview.<\/li>\n<\/ul>\n<p><em>\u203bThis role may include additional responsibilities as needed based on business needs.\u203b<\/em><\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-25863","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Associate - Customer Service - Pasona N A, Inc. | Your Career Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pasona.com\/en\/job\/062779\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Associate - Customer Service - Pasona N A, Inc. | Your Career Partner\" \/>\n<meta property=\"og:description\" content=\"Associate &#8211; Customer Service (Ocean Export) Location: Elk Grove Village, IL Compensation: $20.00\/hr~ DOE; overtime eligible Hours: Monday\u2013Friday, 8:30 AM\u20135:15 PM Employment Type: Full-time, On-site, Non-exempt \u203bApplications will only be considered from candidates who meet the listed job-related qualifications. 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