{"id":25644,"date":"2026-07-07T21:36:22","date_gmt":"2026-07-07T21:36:22","guid":{"rendered":"https:\/\/www.pasona.com\/job\/062623\/"},"modified":"2026-07-10T20:14:12","modified_gmt":"2026-07-10T20:14:12","slug":"062623","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/062623\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"<p>We are currently partnering with a client in the manufacturing industry that is seeking a Customer Service Representative to join their team in Rome, GA. This position plays a key role in supporting customer communication, order processing, and cross-functional coordination to ensure smooth operations and high customer satisfaction.<\/p>\n<p>This is a great opportunity for someone who enjoys working in a collaborative environment, managing customer relationships, and contributing to supply chain and order fulfillment processes. Japanese language skills are highly valued due to interaction with international stakeholders.<\/p>\n<hr>\n<\/hr>\n<p><strong>Industry:<\/strong> Manufacturing<\/p>\n<p><strong>Benefits:<\/strong> Comprehensive benefits package available (details to be provided during interview process)<\/p>\n<p><strong>Location:<\/strong> In-Office (Rome, GA)<\/p>\n<hr>\n<\/hr>\n<h3>Required Qualifications<\/h3>\n<ul>\n<li>Bilingual in Japanese and English preferred<\/li>\n<li>Strong verbal and written communication skills<\/li>\n<li>Excellent organizational and time management abilities<\/li>\n<li>Ability to work cross-functionally with internal teams and external partners<\/li>\n<li>Proficiency in Microsoft Office (Excel, Word, Outlook)<\/li>\n<li>Experience with ERP\/EDI systems (Navision, Gentran preferred but not required)<\/li>\n<li>Ability to work in an office setting with occasional exposure to warehouse conditions (dust, temperature changes, etc.)<\/li>\n<li>Must be able to maintain professionalism and adapt to customer needs<\/li>\n<li>Ability to work standard business hours and adjust based on business needs<\/li>\n<\/ul>\n<hr>\n<\/hr>\n<h3>Responsibilities<\/h3>\n<ul>\n<li>Enter and manage customer orders (current and future)<\/li>\n<li>Coordinate order processing and communicate with warehouse for fulfillment<\/li>\n<li>Maintain customer releases and support forecasting activities<\/li>\n<li>Manage EDI transactions including orders, forecasts, and ASNs<\/li>\n<li>Create and update sales orders from multiple input channels (EDI, email, fax)<\/li>\n<li>Monitor inventory demand and identify urgent (\u201chot\u201d) parts<\/li>\n<li>Maintain accurate customer and parts information<\/li>\n<li>Generate invoices and match with shipment documentation<\/li>\n<li>Communicate with customers to clarify order or part details<\/li>\n<li>Update and manage customer contracts within ERP system<\/li>\n<li>Monitor forecast data and investigate deviations with customers<\/li>\n<li>Support product planning and inventory control activities<\/li>\n<li>Coordinate plating and rework processes with external vendors<\/li>\n<li>Participate in cross-functional planning meetings<\/li>\n<\/ul>\n<hr>\n<\/hr>\n<p>This job description is a general overview and may not include all responsibilities and requirements.<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-25644","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings\/25644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:attachment":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/media?parent=25644"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-categories?post=25644"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-types?post=25644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}