Plano, Texas | Full-Time<\/p>\n
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A global IT solutions organization supporting enterprise clients across North America, Asia, and Europe is seeking a Japanese-English bilingual professional to join its Cybersecurity Division.<\/p>\n
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This role is ideal for someone with a background in IT support, cybersecurity operations, technical coordination, or customer-facing technical support who enjoys working in an international environment supporting both U.S. and Japan-based stakeholders.<\/p>\n
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Key Responsibilities:<\/p>\n
\u2022 Serve as a primary point of contact for cybersecurity-related customer inquiries<\/p>\n
\u2022 Coordinate with internal security engineers and communicate technical information clearly to customers<\/p>\n
\u2022 Support incident response activities, investigations, and security monitoring<\/p>\n
\u2022 Monitor security systems including firewalls, intrusion detection, and antivirus platforms<\/p>\n
\u2022 Support cybersecurity compliance and documentation processes<\/p>\n
\u2022 Assist with rollout and support of security tools for Japan affiliates<\/p>\n
\u2022 Lead or support bilingual customer discussions, status updates, and incident communications<\/p>\n
\u2022 Identify process improvement opportunities and support Kaizen initiatives<\/p>\n
Requirements:<\/p>\n
\u2022 Japanese \/ English bilingual proficiency required<\/p>\n
\u2022 3\u20135 years of experience in a technical support, IT, infrastructure, or related role<\/p>\n
\u2022 Strong communication and customer-facing skills<\/p>\n
\u2022 Ability to explain technical cybersecurity concepts to non-technical stakeholders<\/p>\n
\u2022 Experience working with clients, vendors, or cross-functional teams<\/p>\n
\u2022 Strong analytical and problem-solving abilities<\/p>\n
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Preferred Qualifications:<\/p>\n
\u2022 Knowledge of cybersecurity, networking, or IT support environments<\/p>\n
\u2022 Experience with ticketing systems such as Jira, ServiceNow, or Zendesk<\/p>\n
\u2022 Experience working between U.S. and Japan business environments<\/p>\n
\u2022 Security+, Network+, or similar certifications\/coursework are a plus<\/p>\n
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This is an excellent opportunity for bilingual IT professionals interested in expanding their experience in cybersecurity operations, customer support, and global IT environments.<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-25086","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"yoast_head":"\n