{"id":25028,"date":"2026-05-14T19:06:24","date_gmt":"2026-05-14T19:06:24","guid":{"rendered":"https:\/\/www.pasona.com\/job\/062096\/"},"modified":"2026-05-14T19:06:24","modified_gmt":"2026-05-14T19:06:24","slug":"062096","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/062096\/","title":{"rendered":"Customer Service Representative, Passenger Service &#8211; Japanese Bilingual"},"content":{"rendered":"<p>A Japanese airline company is seeking a Passenger Service Representative to join its team at JFK Airport.<\/p>\n<p>Location: JFK Airport, New York<\/p>\n<p><\/p>\n<p>Key Responsibilities:<\/p>\n<p>\u2022 Support passengers with check-in, boarding, ticket verification, baggage handling, and customer inquiries<\/p>\n<p>\u2022 Coordinate pre\/post-flight operations, including catering, lounge support, special requests, and lost baggage handling<\/p>\n<p>\u2022 Prepare operational documents and reports<\/p>\n<p>\u2022 Respond to flight delays and irregular operations<\/p>\n<p>\u2022 Monitor service quality and support contracted staff members<\/p>\n<p><\/p>\n<p>Requirements:<\/p>\n<p>\u2022 Business-level English required<\/p>\n<p>\u2022 Strong communication and teamwork skills<\/p>\n<p>\u2022 Basic PC skills (Excel, Word; PowerPoint preferred)<\/p>\n<p>\u2022 Valid U.S. driver\u2019s license required<\/p>\n<p>\u2022 Must be authorized to work in the U.S. without visa sponsorship<\/p>\n<p>\u2022 Ability to handle physically active work including standing, walking, and lifting baggage<\/p>\n<p><\/p>\n<p><strong>Schedule:<\/strong><\/p>\n<p>\u2022 5-day rotating shift schedule<\/p>\n<p>\u2022 Operating hours between 6:30 AM \u2013 2:00 AM<\/p>\n<p>\u2022 Weekend\/holiday shifts and overtime is required<\/p>\n<p><\/p>\n<p><strong>Compensation &amp; Benefits:<\/strong><\/p>\n<p>\u2022 $26.80 \u2013 $28.13\/hr<\/p>\n<p>\u2022 Medical, Dental, Vision, Life Insurance<\/p>\n<p>\u2022 401(k) with company match<\/p>\n<p>\u2022 Paid Vacation &amp; Sick Leave<\/p>\n<p>\u2022 Travel Benefits<\/p>\n<p>\u2022 Airport parking support available<\/p>\n<p>Additional Information:<\/p>\n<p>Occasional travel for training or meetings may be required.<\/p>\n<p><\/p>\n<p>Disclaimer: This is a sample and anonymized job description for recruitment advertising purposes. 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