{"id":24877,"date":"2026-05-04T21:18:52","date_gmt":"2026-05-04T21:18:52","guid":{"rendered":"https:\/\/www.pasona.com\/job\/062079\/"},"modified":"2026-05-20T15:09:29","modified_gmt":"2026-05-20T15:09:29","slug":"062079","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/062079\/","title":{"rendered":"Customer Service Representative (Logistics)"},"content":{"rendered":"

Job Title:<\/strong> Customer Service Representative<\/p>\n

Location:<\/strong> Hasbrouck Heights, NJ<\/p>\n

<\/p>\n

\u30fbTemp position (long term, full-time)<\/p>\n

\u30fbMonday\u2013Friday: 8:30 AM \u2013 5:30 PM<\/p>\n

\u30fbHybrid work model (3 days onsite, 2 days remote)<\/p>\n

\u30fbPay range: $25 \u2013 $27\/hour<\/p>\n

\u30fbEnglish skills required. Japanese skills are preferred.<\/p>\n

\n<\/hr>\n

Summary<\/strong><\/h3>\n

The Customer Service Representative (CSR) is accountable for enhancing customer relationships by providing excellent customer service and responding to needs in the most efficient manner while ensuring world-class order fulfillment. The team member serves as a resource to customers, prospects, warehouse, buyers, and outside sales staff.<\/p>\n

\n<\/hr>\n

Essential Duties and Responsibilities<\/strong><\/h3>\n
    \n
  • Take and process customer orders, provide delivery information, and follow up as required<\/li>\n
  • Review workload and prioritize work to ensure delivery times, locations, and customer requirements are consistently met<\/li>\n
  • Become versed and continually pursue knowledge on all manufactured product group(s) as assigned<\/li>\n
  • Learn to utilize computer systems and programs such as ERP software, Microsoft Office, and email<\/li>\n
  • Notify supervisor, warehouse, and outside sales staff of customer issues as warranted<\/li>\n
  • Maintain accurate customer contact records<\/li>\n
  • Build relationships with customers by maintaining a high level of customer service and providing value-added services such as consumption and inventory reporting<\/li>\n
  • Create strong professional relationships with assigned accounts<\/li>\n
  • Coordinate shipment of products (including expedited and third-party freight) with warehouse personnel<\/li>\n
  • Prepare purchase orders, warehouse releases, invoices, ISO certificates, Certificates of Analysis (COA), export documents, and other records, and review for accuracy<\/li>\n
  • Assist sales and accounts receivable to ensure customer invoices are paid according to company terms<\/li>\n
  • Keep records of customer interactions and transactions, including inquiries, complaints, and actions taken<\/li>\n
  • Organize and maintain filing systems and records<\/li>\n
  • Monitor inventory data and reconcile with warehouse month-end reports<\/li>\n
  • Participate in departmental and cross-functional meetings or training as required<\/li>\n
  • Work closely with operations teams to ensure materials are ordered or transferred as needed<\/li>\n
  • Manage office supply inventory and place orders as needed<\/li>\n
  • Screen phone calls and greet guests<\/li>\n<\/ul>\n
    \n<\/hr>\n

    Qualifications<\/strong><\/h3>\n

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<\/p>\n

    <\/p>\n

    Education and\/or Experience<\/h4>\n
      \n
    • High school diploma or GED required<\/li>\n
    • Associate degree in business or related field preferred<\/li>\n
    • 3\u20135 years of customer service experience in a corporate or manufacturing environment, or equivalent combination of education and experience<\/li>\n
    • Shipping\/logistics experience is a plus<\/li>\n<\/ul>\n
      \n<\/hr>\n

      Physical Demands<\/strong><\/h3>\n
        \n
      • Regularly required to talk or hear<\/li>\n
      • Frequently required to stand, walk, and sit<\/li>\n
      • Vision abilities required include close vision, distance vision, and ability to adjust focus<\/li>\n<\/ul>\n
        \n<\/hr>\n

        Work Environment<\/strong><\/h3>\n
          \n
        • Moderate noise level (typical office environment)<\/li>\n
        • Ability to work in a confined area<\/li>\n
        • Ability to sit at a computer for extended periods<\/li>\n<\/ul>\n
          \n<\/hr>\n

          Language Skills<\/strong><\/h3>\n
            \n
          • Ability to read, write, and communicate effectively in English<\/li>\n
          • Ability to present information in one-on-one and small group settings<\/li>\n
          • Japanese language is a plus<\/li>\n<\/ul>\n
            \n<\/hr>\n

            Reasoning Ability<\/strong><\/h3>\n
              \n
            • Ability to solve practical problems and interpret instructions in various forms<\/li>\n<\/ul>\n
              \n<\/hr>\n

              Other Skills and Abilities<\/strong><\/h3>\n
                \n
              • Strong interpersonal skills<\/li>\n
              • Ability to concentrate for extended periods<\/li>\n
              • Working knowledge of Microsoft Word and Excel\u00a0<\/li>\n<\/ul>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-24877","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings\/24877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:attachment":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/media?parent=24877"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-categories?post=24877"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-types?post=24877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}