{"id":24852,"date":"2026-04-30T18:02:30","date_gmt":"2026-04-30T18:02:30","guid":{"rendered":"https:\/\/www.pasona.com\/job\/062128\/"},"modified":"2026-04-30T18:02:30","modified_gmt":"2026-04-30T18:02:30","slug":"062128","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/062128\/","title":{"rendered":"Japanese Speaking Customer Service Representative \u2013 Call Centre"},"content":{"rendered":"<p><strong>Japanese Speaking Customer Service Representative \u2013 Call Centre<\/strong><\/p>\n<p><\/p>\n<p><strong>Location<\/strong>: Toronto, Ontario (Queen St W \u00d7 Dufferin St)<\/p>\n<p><strong>Job Type<\/strong>: 1 year Temp (with possibility of extension)<\/p>\n<p><strong>Compensation<\/strong>: $22\/hour<\/p>\n<p><strong>Hours<\/strong>: 24-30 hours\/week (4-5 days in the office, Monday to Sunday)<\/p>\n<p><strong>Shift Examples<\/strong>:<\/p>\n<p>9:00am to 4:00pm\u00a0or\u00a01:00pm to 8:00pm\u00a0with one hour unpaid break (Daylight Saving Time)*<\/p>\n<p>8:00am to 3:00pm\u00a0or\u00a012:00pm to 7:00pm\u00a0with one hour unpaid break (EST)*<\/p>\n<p><\/p>\n<p><strong>About the Company<\/strong><\/p>\n<p>Our client is a growing service provider specializing in customer support solutions for various businesses, delivering high-quality and tailored services.<\/p>\n<p><\/p>\n<p><strong>About the Role<\/strong><\/p>\n<p>We are currently seeking a Japanese-speaking Customer Service Representative to join our client\u2019s team in Toronto.<\/p>\n<p>You will act as the first point of contact for customers, handling inquiries through the company\u2019s main phone line and providing professional support.<\/p>\n<p>This role is different from a typical high-volume call centre position. In addition to managing incoming calls, you will be responsible for a variety of tasks, including email communication and general administrative support.<\/p>\n<p><\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Serve as the first point of contact for customer inquiries via phone and email.<\/li>\n<li>Provide professional and high-quality customer service\u00a0<strong>in<\/strong>\u00a0<strong>Japanese<\/strong>.<\/li>\n<li>Accurately enter and maintain customer information in internal systems.<\/li>\n<li>Provide customers with information about product terms and conditions.<\/li>\n<li>Support general administrative tasks and other duties as assigned.<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li><strong>Fluent in Japanese (spoken and written)<\/strong>.<\/li>\n<li>Strong interpersonal and communication skills.<\/li>\n<li>Confident, reliable, motivated, and goal-oriented.<\/li>\n<li>Team player with excellent cooperation skills.<\/li>\n<\/ul>\n<p><strong>Why Join?<\/strong><\/p>\n<ul>\n<li>Be part of a growing team within a newly established and expanding organization.<\/li>\n<li>Take on a dynamic and well-rounded role that goes beyond typical call centre responsibilities.<\/li>\n<li>Serve as a key point of contact, playing an important role in supporting customers and representing the company.<\/li>\n<li>Work in a collaborative, small-team environment where your contributions make a real impact.<\/li>\n<li>Convenient location in Toronto (Queen St W &amp; Dufferin St area).<\/li>\n<\/ul>\n<p><strong>Additional Information<\/strong><\/p>\n<p>This is an existing vacancy. Pasona uses artificial intelligence (AI) on a limited basis to streamline certain aspects of the recruitment process. No hiring decisions are made using AI. Pasona prioritizes the human element of interviewing and engaging with candidates.<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-24852","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Japanese Speaking Customer Service Representative \u2013 Call Centre - Pasona N A, Inc. | Your Career Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pasona.com\/en\/job\/062128\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Japanese Speaking Customer Service Representative \u2013 Call Centre - 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