{"id":24543,"date":"2026-03-13T15:21:04","date_gmt":"2026-03-13T15:21:04","guid":{"rendered":"https:\/\/www.pasona.com\/job\/061720\/"},"modified":"2026-03-25T16:47:14","modified_gmt":"2026-03-25T16:47:14","slug":"061720","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/061720\/","title":{"rendered":"Japanese-Chinese Bilingual Customer Service Representative \u2013 Call Centre"},"content":{"rendered":"<p><strong>Japanese-Chinese Bilingual Customer Service Representative \u2013 Call Centre<\/strong><\/p>\n<p><\/p>\n<p><strong>Location<\/strong>: Downtown Toronto, Ontario<\/p>\n<p><strong>Industry<\/strong>: Medical<\/p>\n<p><strong>Job Type<\/strong>: 6-Month Temp (with possibility of permanent placement)<\/p>\n<p><strong>Compensation<\/strong>: $20\/hour<\/p>\n<p><strong>Hours<\/strong>: Full-time, 40 hours\/week (5 days, Sunday\u2013Saturday)<\/p>\n<p><strong>Shift<\/strong>: 9:45 AM \u2013 6:15 PM during Eastern Standard Time \/ 10:45 AM \u2013 7:15 PM during Daylight Saving Time, including a 30-minute unpaid lunch break. 5 days per week in the office.<\/p>\n<p><\/p>\n<p><strong>About the Role<\/strong><\/p>\n<p>We are currently seeking a Japanese-Chinese Bilingual Customer Service Representative to join our client\u2019s call centre team in downtown Toronto. This role is ideal for individuals who thrive in a fast-paced environment, enjoy problem-solving, and are passionate about providing exceptional customer care.<\/p>\n<p><\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Act as a dedicated concierge assisting clients via telephone with all aspects of medical arrangements.<\/li>\n<li>Deliver outstanding customer service and support in both Japanese and Chinese.<\/li>\n<li>Accurately enter and maintain client information using computerized systems.<\/li>\n<li>Provide clients with information about product terms and conditions.<\/li>\n<li>Perform other related duties as required.<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>Fluent in Japanese and Chinese (spoken and written).<\/li>\n<li>Strong interpersonal and communication skills.<\/li>\n<li>Confident, reliable, motivated, and goal-oriented.<\/li>\n<li>Team player with excellent cooperation skills.<\/li>\n<\/ul>\n<p><strong>Why Join?<\/strong><\/p>\n<ul>\n<li>Opportunity to work with a solid and respected organization.<\/li>\n<li>Great chance to transition from a temporary to permanent position.<\/li>\n<li>Competitive hourly wage and supportive team environment.<\/li>\n<\/ul>\n<p><strong>Additional Information<\/strong><\/p>\n<p>This is an existing vacancy. Pasona uses artificial intelligence (AI) on a limited basis to streamline certain aspects of the recruitment process. No hiring decisions are made using AI. Pasona prioritizes the human element of interviewing and engaging with candidates.<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-24543","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings\/24543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:attachment":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/media?parent=24543"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-categories?post=24543"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-types?post=24543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}