{"id":24501,"date":"2026-03-10T15:01:17","date_gmt":"2026-03-10T15:01:17","guid":{"rendered":"https:\/\/www.pasona.com\/job\/061794\/"},"modified":"2026-07-15T19:47:33","modified_gmt":"2026-07-15T19:47:33","slug":"061794","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/061794\/","title":{"rendered":"IT Specialist"},"content":{"rendered":"<p><strong>Position:<\/strong> IT Support Specialist (Entry\u2013Junior Level)<\/p>\n<p><strong>Location: <\/strong>Woodridge, IL<\/p>\n<p><strong>Work Style: <\/strong>100% onsite<\/p>\n<p><strong>Work hours: <\/strong><span style=\"font-size: 14px\">8:00\uff5e16:30<\/span><\/p>\n<p><strong style=\"font-size: 14px\">Industry:<\/strong><span style=\"font-size: 14px\"> Manufacturing<\/span><\/p>\n<p><\/p>\n<p><\/p>\n<p>This role will support end users and manage local IT hardware, systems, and networks while acting as a liaison between users and the IT team. The position is ideal for someone early in their IT career who is eager to grow in an enterprise IT environment.<\/p>\n<p><\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<p>\u2022 Provide first-level IT support for desktops, laptops, printers, peripherals, operating systems, and business applications<\/p>\n<p>\u2022 Troubleshoot and resolve common technical issues while ensuring high user satisfaction<\/p>\n<p>\u2022 Log, track, and follow up on incidents and service requests using a ticketing system<\/p>\n<p>\u2022 Assist with installation, configuration, and maintenance of PCs, applications, and IT equipment<\/p>\n<p>\u2022 Support system implementations by documenting user requirements, testing new functions, and training users<\/p>\n<p>\u2022 Maintain and manage local servers, networks, and IT equipment<\/p>\n<p>\u2022 Perform master data maintenance, analysis, and audits<\/p>\n<p>\u2022 Coordinate with IT leadership and external vendors for issue escalation and maintenance activities<\/p>\n<p>\u2022 Support onboarding\/offboarding processes including account setup and equipment preparation<\/p>\n<p>\u2022 Assist with automation initiatives using <strong>Power Automate<\/strong> and <strong>Power Apps<\/strong><\/p>\n<p><span>\u2022 <\/span>May be assigned other duties by managers<\/p>\n<p><\/p>\n<p><strong>Qualifications<\/strong><\/p>\n<p>\u2022 Diploma or Bachelor\u2019s degree in Information Technology, Computer Science, or related field (or equivalent education)<\/p>\n<p>\u2022 0\u20133 years of experience in IT support, helpdesk, or desktop support (internships acceptable)<\/p>\n<p>\u2022 Basic knowledge of Windows OS, PC hardware, and Microsoft 365<\/p>\n<p>\u2022 Strong troubleshooting and problem-solving skills<\/p>\n<p>\u2022 Ability to communicate technical issues clearly to non-technical users<\/p>\n<p>\u2022 Willingness to learn and grow in a collaborative IT environment<\/p>\n<p><\/p>\n<p><strong>Preferred Skills<\/strong><\/p>\n<p>\u2022 Experience or exposure to <strong>Power Automate or Power Apps<\/strong><\/p>\n<p>\u2022 Basic understanding of networking concepts (LAN, Wi-Fi, VPN)<\/p>\n<p>\u2022 Familiarity with IT ticketing systems and incident management processes<\/p>\n<p>\u2022 Experience working with IT vendors or service providers<\/p>\n<p><\/p>\n<p><strong>Key Attributes<\/strong><\/p>\n<p>\u2022 Customer-focused mindset<\/p>\n<p>\u2022 Strong organizational and communication skills<\/p>\n<p>\u2022 Ability to prioritize issues based on business impact<\/p>\n<p>\u2022 Self-motivated learner with strong documentation and analytical skills<\/p>\n<p><\/p>\n<p><\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-24501","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings\/24501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:attachment":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/media?parent=24501"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-categories?post=24501"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-types?post=24501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}