{"id":24272,"date":"2026-02-20T14:51:09","date_gmt":"2026-02-20T14:51:09","guid":{"rendered":"https:\/\/www.pasona.com\/job\/061676\/"},"modified":"2026-05-12T20:26:35","modified_gmt":"2026-05-12T20:26:35","slug":"061676","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/061676\/","title":{"rendered":"IT Support Engineer"},"content":{"rendered":"<p><strong><u>*Tier 1 and Tier 2 support experience is required.<\/u><\/strong><\/p>\n<p><\/p>\n<p>IT Support Engineer &#8211; Japanese company<\/p>\n<p><strong>Location:<\/strong>\u00a0New York, NY Onsite<\/p>\n<p><strong>Hours:<\/strong>\u00a0<span style=\"font-size: 10pt;font-family: Arial, sans-serif\">7 hours shift between 8:30 A.M. to 8:00 P.M., Monday through Friday except holidays.\u00a0<\/span><\/p>\n<p><strong>Pay rate:<\/strong>\u00a0<strong style=\"font-size: 10pt;font-family: Arial, sans-serif\">60K<\/strong><strong style=\"font-size: 10pt\">\uff5e<\/strong><strong style=\"font-size: 10pt;font-family: Arial, sans-serif\">78K DOE<\/strong><span style=\"font-size: 10pt\">\uff08<\/span><span style=\"font-size: 10pt;font-family: Arial, sans-serif\">Non-Exempt<\/span><span style=\"font-size: 10pt\">\uff09<\/span><\/p>\n<p><\/p>\n<p><strong style=\"font-size: 16pt\">General Position Summary<\/strong><\/p>\n<p>This position is stationed at the client\u2019s site. However, might be assigned for Telecommuting as Hybrid, depending on the client\u2019s needs.\u00a0Responsibilities include providing technical support on system administration timely manner. *<em>Job functions may differ depending on client\u2019s requirement.<\/em><\/p>\n<p><strong style=\"font-size: 16pt\">Essential Job Functions<\/strong><\/p>\n<p><span style=\"font-family: Symbol\">\u00b7 <\/span>Serves as the first point of contact for end users seeking technical assistance over the phone, email or instant message, or walk-ins.<\/p>\n<p><span style=\"font-family: Symbol\">\u00b7 <\/span>Troubleshoots, diagnoses, and resolves technical system, hardware and\/or software issues.<\/p>\n<p><span style=\"font-family: Symbol\">\u00b7 <\/span>Provides efficient and appropriate resolution and excellent customer service.<\/p>\n<p><span style=\"font-family: Symbol\">\u00b7 <\/span>Escalates unsolved complex issues to appropriate personnel in timely manner.<\/p>\n<p><span style=\"font-family: Symbol\">\u00b7 <\/span>Provides Tier 1-3 support for technical issues.<\/p>\n<p><span style=\"font-family: Symbol\">\u00b7 <\/span>Maintains records of technical issues inquired, provided resolutions and time spent to solve issues.<\/p>\n<p><span style=\"font-family: Symbol\">\u00b7 <\/span>Provides feedback received from end users to the superior.<\/p>\n<p><span style=\"font-family: Symbol\">\u00b7 <\/span>Identifies and suggests possible improvements on procedures.<\/p>\n<p><span style=\"font-family: Symbol\">\u00b7 <\/span>Keeps track of loaner laptops, mobile wifi, and other loaner devices.<\/p>\n<p><span style=\"font-family: Symbol\">\u00b7 <\/span>Maintains professional and good-natured relationship with end users.<\/p>\n<p><\/p>\n<p><strong style=\"font-size: 16pt\">Job Requirements<\/strong><\/p>\n<p><strong style=\"font-size: 12pt\">EDUCATION<\/strong><\/p>\n<p><span style=\"font-family: Symbol\">\u00b7 <\/span>High school diploma or general education degree (GED); or equivalent combination of education and experience. Associate\u2019s or bachelor\u2019s degree in Computer Science, Information Science or related field, preferred.<\/p>\n<p><\/p>\n<p><strong style=\"font-size: 12pt\">EXPERIENCE<\/strong><\/p>\n<p><span style=\"font-family: Symbol\">\u00b7 <\/span>At least Three-year experience of IT technical support, helpdesk or similar position.\u00a0<\/p>\n<p><\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-24272","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings\/24272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:attachment":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/media?parent=24272"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-categories?post=24272"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-types?post=24272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}