{"id":24104,"date":"2026-02-06T18:52:33","date_gmt":"2026-02-06T18:52:33","guid":{"rendered":"https:\/\/www.pasona.com\/job\/airport-passenger-service-representative-japanese-english-bilingual-preferred\/"},"modified":"2026-02-27T14:59:54","modified_gmt":"2026-02-27T14:59:54","slug":"061553","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/061553\/","title":{"rendered":"Airport Passenger Service Representative-Japanese\/English bilingual preferred"},"content":{"rendered":"<h2>Customer Service Representative (Airline) \u2013 Onsite<\/h2>\n<p><strong>Location:<\/strong> George Bush Intercontinental Airport (IAH), Houston, TX<\/p>\n<p> <strong>Work Type:<\/strong> <strong>Onsite (Airport-based)<\/strong><\/p>\n<h3>Benefits<\/h3>\n<ul>\n<li>Medical, dental, and vision insurance<\/li>\n<li>401(k) retirement plan<\/li>\n<li>Airline travel benefits (standby flights)<\/li>\n<\/ul>\n<h3>Job Summary<\/h3>\n<p>Support and coordinate daily passenger service operations at the airport. This role also supervises contracted staff under airline handling requirements and supports management with operational reporting and issue resolution.<\/p>\n<p> <strong>Training will be provided.<\/strong><\/p>\n<h3>Key Responsibilities<\/h3>\n<ul>\n<li>Coordinate assigned airport operations and support supervisors\/managers<\/li>\n<li>Ensure staff follow company procedures and operational requirements<\/li>\n<li>Handle customer service issues and flight irregularities<\/li>\n<li>Coordinate with headquarters (Tokyo), other stations, and airport\/government authorities<\/li>\n<li>Prepare training materials and reports (including monthly statistics)<\/li>\n<li>Support safety-related operational decision-making<\/li>\n<li>Maintain confidentiality of flight planning and security information<\/li>\n<\/ul>\n<h3>Work Schedule<\/h3>\n<ul>\n<li>Standard: <strong>6:00 AM \u2013 2:30 PM<\/strong> (30-min lunch)<\/li>\n<li>Seasonal (Nov\u2013early Mar): <strong>5:00 AM \u2013 1:30 PM<\/strong> or <strong>5:30 AM \u2013 2:00 PM<\/strong><\/li>\n<li><span style=\"font-size: 11pt\">Must be willing to work shifts, weekends, and holidays<\/span><\/li>\n<\/ul>\n<h3>Qualifications<\/h3>\n<ul>\n<li>Strong customer service, communication, and organizational skills<\/li>\n<li>Excellent English (written and verbal)<\/li>\n<li>Strong PC skills<\/li>\n<li>Passenger service experience preferred<\/li>\n<li>Japanese\/English bilingual preferred<\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-24104","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Airport Passenger Service Representative-Japanese\/English bilingual preferred - Pasona N A, Inc. | Your Career Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pasona.com\/en\/job\/061553\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Airport Passenger Service Representative-Japanese\/English bilingual preferred - Pasona N A, Inc. | Your Career Partner\" \/>\n<meta property=\"og:description\" content=\"Customer Service Representative (Airline) \u2013 Onsite Location: George Bush Intercontinental Airport (IAH), Houston, TX Work Type: Onsite (Airport-based) Benefits Medical, dental, and vision insurance 401(k) retirement plan Airline travel benefits (standby flights) Job Summary Support and coordinate daily passenger service operations at the airport. 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