{"id":23777,"date":"2026-01-15T01:11:36","date_gmt":"2026-01-15T01:11:36","guid":{"rendered":"https:\/\/www.pasona.com\/job\/customer-service-operation-lead\/"},"modified":"2026-03-13T01:17:17","modified_gmt":"2026-03-13T01:17:17","slug":"061378","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/061378\/","title":{"rendered":"Customer Service Operation Lead"},"content":{"rendered":"<p><strong style=\"font-size: 11pt\">Customer Operations Lead<\/strong><\/p>\n<p><strong style=\"font-size: 11pt\">Financial Services Industry | Full-Time (Non-Exempt)<\/strong><\/p>\n<p><strong style=\"font-size: 11pt\">Work Schedule<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 11pt\">Monday to Friday, 8:00 AM\u00a0\u2013\u00a05:00 PM<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Shift work may be required based on business needs, including weekends and holidays<\/span><\/li>\n<\/ul>\n<p><strong style=\"font-size: 11pt\">Compensation<\/strong><\/p>\n<ul>\n<li><strong style=\"font-size: 11pt\">Hourly Rate:<\/strong><span style=\"font-size: 11pt\">\u00a0$28.00\u00a0\u2013\u00a0$31.00<\/span><\/li>\n<\/ul>\n<p><\/p>\n<p><strong style=\"font-size: 11pt\">Overview<\/strong><\/p>\n<p><span style=\"font-size: 11pt\">This role plays a key part in building and optimizing customer operations processes while working closely with cross-functional teams. The ideal candidate is passionate about process improvement, data-driven decision-making, and delivering high-quality customer experiences.<\/span><\/p>\n<p><span style=\"font-size: 11pt\">\u00a0<\/span><\/p>\n<p><strong style=\"font-size: 11pt\">Key Responsibilities<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 11pt\">Collaborate with Operations leadership to design, implement, and enhance customer operations processes<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Drive continuous improvement initiatives to improve efficiency, quality, and scalability<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Analyze operational data and support the development of reports and performance metrics<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Contribute to process improvement, automation, and system enhancement projects<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Gain hands-on experience with frontline customer interactions during onboarding to develop a strong operational foundation<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Provide operational support during peak business periods as needed<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 11pt\">\u00a0<\/span><\/p>\n<p><strong style=\"font-size: 11pt\">Qualifications &amp; Experience<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 11pt\">Experience in operations, analysis, business support, or a related field<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Interest in improving workflows and operational efficiency<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Previous exposure to customer operations, customer support, or customer experience environments<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Familiarity with data analysis, reporting, or operational metrics is a plus<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 11pt\">\u00a0<\/span><\/p>\n<p><strong style=\"font-size: 11pt\">Education<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 11pt\">Bachelor\u2019s degree or equivalent practical experience<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 11pt\">\u00a0<\/span><\/p>\n<p><strong style=\"font-size: 11pt\">Skills &amp; Competencies<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 11pt\">Strong analytical and problem-solving skills<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Ability to learn quickly and adapt in a fast-paced environment<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Excellent written and verbal communication skills<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Ability to work independently while collaborating effectively with team members<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Proactive mindset with a sense of ownership and curiosity for building new processes<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Business-level proficiency in\u00a0<\/span><strong style=\"font-size: 11pt\">English and Japanese<\/strong><\/li>\n<\/ul>\n<p><\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-23777","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings\/23777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:attachment":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/media?parent=23777"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-categories?post=23777"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-types?post=23777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}