{"id":23720,"date":"2026-01-09T21:38:33","date_gmt":"2026-01-09T21:38:33","guid":{"rendered":"https:\/\/www.pasona.com\/job\/customer-service-representative\/"},"modified":"2026-01-20T15:26:56","modified_gmt":"2026-01-20T15:26:56","slug":"customer-service-representative","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/customer-service-representative\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"<p><strong style=\"font-size: 10.5pt\">Title:\u00a0<\/strong><u style=\"font-size: 10.5pt\">Customer Service Representative<\/u><\/p>\n<p><strong style=\"font-size: 14px\">Company:\u00a0<\/strong><span style=\"font-size: 14px\">Japanese owned electrical equipment manufacturing company<\/span><\/p>\n<p><strong style=\"font-size: 10.5pt\">Location:\u00a0<\/strong><span style=\"font-size: 10.5pt\">Novi, MI *<\/span><span style=\"font-size: 10.5pt\">Hybrid workstyle (3days in-office\/ 2 days remote)<\/span><\/p>\n<p><strong style=\"font-size: 10.5pt\">Work Schedule:\u00a0<\/strong><span style=\"font-size: 10.5pt\">Monday-Friday \/ 9:00 a.m.-6:00 p.m.<\/span><\/p>\n<p><strong style=\"font-size: 10.5pt\">Hourly rate:\u00a0<\/strong><span style=\"font-size: 10.5pt\">$21 \u2013 26\/hour (DOE)<\/span><\/p>\n<p><strong>Hiring Style: <\/strong>Temp (Possibility of direct hire conversion in the future depends on performance)<\/p>\n<p><span style=\"font-size: 10.5pt\">\u00a0<\/span><\/p>\n<p><strong style=\"font-size: 10.5pt\"><u>Summary<\/u><\/strong><\/p>\n<p><span style=\"font-size: 10.5pt\">Responsible for obtaining and analyzing customer forecast and purchase orders as well as coordinating shipping and invoicing to customers. Following-up on past due accounts receivable. Creating sales reports for management.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-size: 10.5pt\">\u00a0<\/span><\/p>\n<p><strong style=\"font-size: 10.5pt\"><u>Primary responsibilities<\/u><\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 10.5pt\">Administer customer accounts by communicating with clients and sharing updated information<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Process customer orders, generate sales invoices and shipping documents<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Monitor and follow up on account receivables, expedite collections, and process customer adjustments<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Coordinate with logistic company and manage to maintain optimum inventory level of products at multiple warehouse locations<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Generates monthly sales reports and forecast<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Review and analyze customer latest forecasts for any changes and to understand usage trends<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Communicate with customers to understand the timeline and detailed steps from time of our shipment until customer issues payment<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Resolve product or service problems by clarifying the customer&#039;s complaint; forwarding technical issues to engineers; explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Recommends potential products or services to management by collecting customer information and analyzing customer needs<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Provide support to team members and handle additional tasks as needed<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 10.5pt\">\u00a0<\/span><\/p>\n<p><strong style=\"font-size: 10.5pt\"><u>Skills and Qualifications<\/u><\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 10.5pt\">Associate degree or higher,<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">2 or more years\u2019 experience in customer support or supply chain roles,<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Business Level English speaking and writing,<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Spanish\/Japanese language (helps but not mandatory),<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Familiarity with computerized order processing,<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Understanding of <\/span><span style=\"font-size: 10pt;font-family: Calibri, sans-serif\">INFOR<\/span><span style=\"font-size: 10.5pt\"> (helpful but not mandatory),<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Microsoft Excel skills,\u00a0<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Resolving Conflict, Analyzing Information, Multi-tasking,<\/span><\/li>\n<li><span style=\"font-size: 10.5pt\">Be able to handle high-stress situation with customers and maintain professional attitude<\/span><\/li>\n<\/ul>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-23720","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings\/23720","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:attachment":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/media?parent=23720"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-categories?post=23720"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-types?post=23720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}