{"id":23711,"date":"2026-01-09T16:22:46","date_gmt":"2026-01-09T16:22:46","guid":{"rendered":"https:\/\/www.pasona.com\/job\/operation-customer-support-japanese-bilingual\/"},"modified":"2026-06-11T18:04:18","modified_gmt":"2026-06-11T18:04:18","slug":"000925","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/000925\/","title":{"rendered":"Operation \/ Customer support &#8211; Japanese Bilingual"},"content":{"rendered":"<p>Atlanta, GA (Hybrid)<\/p>\n<p>Full-time | $24\u2013$26\/hour (DOE)<\/p>\n<p>Entry Level | Permanent<\/p>\n<p>Work Schedule: Monday\u2013Friday, 8:30 AM \u2013 5:30 PM (1-hour lunch break)<\/p>\n<p>Benefits: Health insurance (medical, dental, vision), 401(k), PTO<\/p>\n<p><\/p>\n<p><strong>Position Overview<\/strong><\/p>\n<p><\/p>\n<p>This role supports daily operations at a logistics office, with a primary focus on import operations, administrative support, and customer service. The position requires native-level Japanese and business-level English, and involves frequent communication with clients, overseas agents, and internal teams. This is a great opportunity for candidates interested in logistics, operations, or office administration, including those without prior industry experience.<\/p>\n<p><\/p>\n<p><strong>Job Responsibilities<\/strong><\/p>\n<p><\/p>\n<ul>\n<li>Handle import-related operational tasks (approx. 50%)<\/li>\n<li>Perform administrative duties, including basic accounting-related support (approx. 30%)<\/li>\n<li>Provide customer service support via email and phone (approx. 20%)<\/li>\n<li>Communicate in Japanese and English with customers, overseas agents, and internal teams<\/li>\n<li>Support small parcel operations, including customer inquiries and issue resolution<\/li>\n<li>Assist moving services, including quotations, packing coordination, and customer support<\/li>\n<li>Support air export operations related to small parcels<\/li>\n<li>Prepare quotations, proposals, RFQs, and RFIs<\/li>\n<li>Manage customer accounts and support relationship retention and growth<\/li>\n<li>Coordinate with carriers and internal departments to ensure smooth operations<\/li>\n<li>Track budgets, revenue targets, and operational details<\/li>\n<li>Resolve issues using problem-solving skills and follow through to completion<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>Expert-level Japanese required<\/li>\n<li>Business-level English required<\/li>\n<li><span>Prior logistics or related industry experience required<\/span><\/li>\n<li>Basic PC skills (email, internal systems)<\/li>\n<li>Proficiency in Microsoft Office, especially Excel<\/li>\n<li>Strong customer service and communication skills<\/li>\n<li>Ability to multitask and work efficiently in a team environment<\/li>\n<li>Positive attitude and willingness to learn<\/li>\n<\/ul>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-23711","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings\/23711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:attachment":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/media?parent=23711"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-categories?post=23711"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-types?post=23711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}