{"id":23649,"date":"2026-01-08T19:26:24","date_gmt":"2026-01-08T19:26:24","guid":{"rendered":"https:\/\/www.pasona.com\/job\/parts-order-management-advisor\/"},"modified":"2026-05-05T14:19:37","modified_gmt":"2026-05-05T14:19:37","slug":"000956","status":"publish","type":"job_listing","link":"https:\/\/www.pasona.com\/en\/job\/000956\/","title":{"rendered":"Parts Order Management Advisor"},"content":{"rendered":"<p><strong>A Japanese company in the Smyrna, GA area is looking for a Parts Order Management Advisor<\/strong><\/p>\n<p><\/p>\n<p>Hours: Monday\u2013Friday, 8:00 a.m.\u20135:00 p.m.<\/p>\n<p>Salary: $52-$55K (DOE)<\/p>\n<p>Benefits: Strong benefit package included (PTO, health, dental, vision, etc.)<\/p>\n<p><\/p>\n<p><strong>Summary<\/strong><\/p>\n<p>The Parts Order Management Advisor is responsible for ensuring a smooth and efficient order process from initial request to final delivery. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, technical environment.<\/p>\n<p><\/p>\n<p><strong>Qualifications<\/strong><\/p>\n<ul>\n<li>3\u20135 years of proven experience in customer support or client service roles.<\/li>\n<li>Associate\u2019s degree (A.A.) or equivalent from a two-year college or technical school; or an equivalent combination of education and experience.<\/li>\n<li>Strong phone communication and active listening skills.<\/li>\n<li>Experience using CRM systems, inventory\/order management software (e.g., SAGE), and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).<\/li>\n<li>High level of accuracy, attention to detail, and organizational skills.<\/li>\n<li>Forklift operation experience a plus.<\/li>\n<\/ul>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Handle customer inquiries via phone, email, and in person regarding service parts, order status, and shipping details.<\/li>\n<li>Process customer orders, quotes, and applications accurately and promptly.<\/li>\n<li>Check inventory levels and confirm product availability for customers.<\/li>\n<li>Coordinate with logistics and warehouse teams to ensure timely and accurate order fulfillment.<\/li>\n<li>Manage and maintain customer account information and order history.<\/li>\n<li>Resolve issues related to orders, shipments, billing, or returns\/exchanges.<\/li>\n<li>Follow up on customer interactions to ensure satisfaction and repeat business.<\/li>\n<li>Maintain and improve order entry and fulfillment processes.<\/li>\n<\/ul>\n<p><strong>Competencies<\/strong><\/p>\n<ul>\n<li>Customer-focused and professional communication skills.<\/li>\n<li>Excellent interpersonal and teamwork abilities.<\/li>\n<li>Detail-oriented with strong organizational and planning skills.<\/li>\n<li>Strong judgment, dependability, and professionalism under pressure.<\/li>\n<li>Demonstrates initiative, adaptability, and a commitment to continuous improvement.<\/li>\n<li>Upholds company ethics, safety standards, and diversity values.<\/li>\n<\/ul>\n<p>To apply, please send your resume to jwilliams@pasona.com<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-23649","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings\/23649","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:attachment":[{"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/media?parent=23649"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-categories?post=23649"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.pasona.com\/en\/wp-json\/wp\/v2\/job-types?post=23649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}